Our ambition is to end the housing crisis in Cornwall. That is why Coastline exists.
The housing crisis impacts in many profound and unfair ways, perhaps most significantly by trapping people in poverty.
Building more social homes, and investing in the quality of the ones that we have, can help people escape the constraints of poverty, reduce and prevent hardship, and can help improve health and wellbeing. It can give people somewhere to live that is safe, warm and secure, and somewhere they can be proud of.
In our Coastline Plan we set out our aims across the three strands of our mission statement:
- great homes
- great services
- great people
Here is the overview of our performance and activities during the year, as well as a look back at the most notable Coastline events. Our annual report is put together with the help of our Customer Experience Committee.
Our vision is to provide safe, affordable and great homes for our customers.
This strategy demonstrates how we will deliver excellent services to suit our customers’ needs.
Celebrating the breadth and achievements of customer-led service reviews, community initiatives and volunteering.
We’re committed to providing great homes, great services and great people. To ensure we achieve this, we expect all our approved contractors, their workforce, including sub-contractors, to follow these standards when working in our customers’ homes and local communities.
Our handbook includes an overview of Coastline's responsibilities, customer responsibilities, plus details of repairs services and standards. This is included in welcome packs for everyone moving into a Coastline home.
Coastline Housing makes a number of pledges to our customers about the services we provide. Our involved customers have worked closely with us to make sure these pledges ensure services meet our customers' needs.
Improving Coastline’s impact on the environment sustainably is a huge task which will reach and influence every aspect of our work. For the term of this strategy we will focus our attention on the most substantial area of impact, our customers’ homes.
Our financial statements include our annual reporting of performance against a suite of measures defined by the Regulator for Social Housing along with our own Value for Money measures and targets, which seek to measure economy, efficiency and effectiveness.
Information on how we manage service charges for things like grounds maintenance and cleaning of communal areas.
This document illustrates how our Homeless Service uses a Psychologically Informed Environment approach to support people to achieve their aspirations and move on in a sustainable and positive way to safe accommodation.
Find out how you can take part in a wide range of activities to help us develop the services we provide to our customers.