Housing Perks

No, the app can be downloaded by Coastline customers for free. There is no fee for usage and you can use the app if you're in arrears. You only pay for the vouchers that you buy to spend with your chosen shops.

Along with our Income Team that’s in place to help our customers through challenging times, we’re keen to provide support the cost of living. Also, we want our customers to feel appreciated, included and valued. That's we decided to provide this free discount app to our customers.

You could buy a smaller amount than you need and pay the balance with another payment method, or buy a larger amount and use the balance at another time.

For example, if you’re at a shop and your bill comes to £9.50, you can:

• purchase a £10 voucher and the 50p left at another time
• purchase a £9 voucher and pay the remaining 50p with card, cash or any other payment method

You aren't able to do this via the Housing Perks app.

Our My Coastline service is available as an app for Apple, Android and Amazon devices, or you can login through this website.

As part of ensuring that Housing Perks makes a positive difference for customers, we're able to see the total amount spent by all customers, as a whole, in different shops. We can’t see the spending of any individual or household.

In order to access the discounts available through Housing Perks, you’ll need to enter your unique agreement reference number. This is the only information Housing Perks processes. You can find this number at the top of letters we send you, in the profile section of your My Coastline account, or on your Coastline payment card. You don’t need to share your name or address.

To buy vouchers you’ll need to enter payment details unless you use Apple Pay or Google Pay.

More than 30 other organisations have joined Housing Perks across the UK.

Discounted vouchers can be printed off. If you know someone who uses a smart phone they can always purchase and print vouchers for you.

We're always out and about at events so you can ask one of the Coastline team there for some advice.

You can also contact the Housing Perks team direct by emailing them at support@yourhousngperks.com from 9am to 5pm, 7 days a week.

No, it's available for any of our current Coastline customers that hold a tenancy or lease.