Contact us

Need to get in touch? There are many ways we can help.

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My Coastline

Our digital service on apps and online is the best way to get in touch:

  • Report and manage repairs - for most work simply book a slot for an operative to visit, and if your plans change you can login and choose another time.
  • Payments - pay by card through our secure payments partner Allpay.
  • Your accounts - see your balance and recent transactions, plus rent and service charges.
  • Knowledgebase - browse and search articles featuring answers to frequently asked questions about tenancies and services.
  • Contact Coastline - send and receive messages which go straight to the best team to answer your question.

Download the apps using the links to the right, or visit the My Coastline site.

Get the My Coastline app

Email us

You can email teams directly and receive a reply within two working days:

For emergency repairs or advice please call us, as emails are only checked during weekday working hours.

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Call us

Lines are open 24 hours a day, seven days a week on 01209 200200.

Our full phone service is available from 8:30am to 5pm, Monday to Friday.

At other times you will speak with the emergency out of hours team at Apello, ready to answer calls overnight and at weekends.

If you have a query that isn't urgent, you can contact us via My Coastline or email as shown above on this page.

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Accessing our services

Head to our accessibility page for full details.

Relay UK for phone calls

Dial 18001 before the number you are calling if you are deaf, hard of hearing or speech impaired. This service is also available using apps for computers, tablets and mobile phones. Find out more on the Relay UK website.

Alternative formats

We can provide documents in a variety of formats on request.

Language Line

If English is not your first language, we use the Language Line service to interpret.

Tell us what you need

Please let us know if you need us to communicate with you in a particular way. We will update your contact preferences to use in future.

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Write or visit

Our address is:

Coastline House
4 Barncoose Gateway Park
Pool
Redruth
TR15 3RQ

Some mapping apps might take you some distance from our office. To get straight to our reception entrance use our what3words location ///helped.worth.grafted. Click the link below to open the what3words map.

As you approach from either Wilson Way or Barncoose Avenue take the roundabout exit between the ambulance depot and the Gateway Business Centre, then follow the road around into our car park.

The main entrance at Coastline House is fully accessible, including the reception area and its private interview rooms.

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