Annual Report to Customers
We are delighted to report on another year where we’ve:
- continued to invest in our current homes, continuing our planned maintenance and repairs programmes and preparing for the new regulations around damp and mould hazards that were introduced as part of Awaab’s Law
- Invested in new homes, with 200 affordable homes completed for new customers with a further 276 started.
- Invested in high standards of customer service, achieving our best ever customer satisfaction rating.
Financial Statements
Our Financial Statements reflect not only our continued commitment to sound governance and financial discipline, but also the progress we’ve made in advancing our strategic priorities. They tell a story of adaptation and determination - qualities that will guide our future direction.
Involvement & Engagement Assessment
Customer engagement through our Coastline Conversation includes community events, developing social inclusion, and reaching out to those who may not feel part of a community. It's how Coastline shows it is listening, with this report summarising the many activities that place through the year.
