We want your household to stay safe. That's why we ask our trusted contractor, Blue Flame, to carry out a gas safety check and service in your home every 12 months.
Their engineers make sure everything is working properly and help keep running costs as low as possible.
Call the National Gas Emergency helpline straight away on 0800 111 999.
You should also:
Because we’re your landlord, by law, we must carry out annual safety checks and servicing on gas fittings and appliances in your home, even if you don't use them. These are carried out by local contractor Blue Flame, whose engineers are Gas Safe Registered installers. We keep a record of each annual safety check and service, and give you a copy too.
If you’re new to us then rest assured that we also make sure that all gas appliances are checked before you move in.
Why gas safety is important
If a gas appliance isn’t working as it should, you could be at risk of carbon monoxide poisoning. There’s also the risk of a gas leak, which could cause a dangerous explosion.
We will send you a letter telling you when Blue Flame's engineer will visit. If the date or time don’t work for you, Blue Flame will reschedule the visit. Use the contact details on the letter, or call us on 01209 200200 and choose the option for gas and electrical servicing and repairs.
Gas safety checks take about one hour and are normally booked between 8:30am and 5pm, Monday to Friday. Some weekend and evening visits are available by request, and Blue Flame will try to work around school runs.
The engineer will wear a Blue Flame uniform, carry identification, and be on the Gas Safe Register.
Blue Flame will inspect any gas fittings we’ve installed, your gas cooker and any gas appliances you own that are fitted to the chimney. They will also check your smoke and carbon monoxide alarms.
After the service, you’ll receive a certificate called a Landlord’s Gas Safety Record that confirms the results of the check.
If a gas appliance fails the safety check
The engineer will repair or replace the faulty appliance if it belongs to us. We will update your Landlord’s Gas Safety Record with details of any repairs we’ve done.
If one of your own appliances or fittings is faulty, the engineer will disconnect it and ask you to get help from a qualified Gas Safe Registered installer. This is because it’s an offence for you to use a faulty appliance and for us to allow you to do so.
Letting us in
Your tenancy agreement says you must let us or our contractors into your home for these checks. If you keep refusing entry, we will apply to the court for an injunction so we can enter your home to inspect any gas appliances and keep you safe.
If your gas is capped off
If your supply is capped and you’d like to start using gas, contact us in any of the usual ways.
We will arrange a service and the uncapping of your meter.
