Kelly Kemp
Non-Executive Director
Joined the Board: 01/01/22
Other positions held within Coastline Group: Chair of Customer Experience Committee; Board member responsible for complaints.
Background: Kelly has been a customer of Coastline Housing for more than 14 years and joined the Board in 2022, having previously been appointed to the Customer Experience Committee since its introduction in 2021. Kelly has a BSc (hons) in Social Science and subsequently studied paradigms and theories surrounding the sense of community. She has academic knowledge and understanding of overarching theories and the implementation of policies and procedures that can affect social housing. More recently Kelly has completed a teaching qualification and a CIH Level 3 Certificate in Housing Practice.
Edward Chapman
Customer Experience Committee member
Joined the Customer Experience Committee: 01/02/21
Background: Edward moved to Cornwall in the year 2000 and now considers it to be where he belongs. He became a Coastline Housing customer in November 2017 and joined the Customer Experience Committee when it was first formed in 2021.
Edward is a keen trail runner and hiker. His favourite pastime is walking and wild camping on Dartmoor. Being an outdoors person, Edward has a keen interest in the environment, he is proud to be called a "tree hugger" and campaigns on environmental issues. Now semi-retired, Edward spends a lot of time volunteering with the children's charity Go Beyond, which provides residential activity breaks in Cornwall and Derbyshire for disadvantaged children. Edward likes to try new things and challenge himself and three years ago that led to a new regular activity - being a stand-up comedian.
Molly Gaunt
Customer Experience Committee member
Joined the Customer Experience Committee: 01/03/22
Background: Molly is a mum of two living in Camborne in a Coastline property. She felt inspired to join Coastline’s Customer Experience Committee because she is passionate about improving things for the community and the planet.
A self-employed beauty therapist, Molly’s hobbies include sewing, the outdoors, camping and gardening. Working and living in Camborne means she is constantly engaging with the community, including many Coastline customers, offering a great opportunity to advocate for the things that really matter to them. As a newer member of the committee, Molly looks forward to seeing the ways it can positively affect the homes Coastline customers live in, and the footprint humans leave behind on the environment.
Gill Pipkin
Non-Executive Director
Joined the Board: 01/01/24
Other positions held within Coastline Group: member of Audit & Risk Committee.
Background: Gill is a Cornwall-based consultant and senior leader with experience across the private, public and voluntary sectors. Much of her recent work has centred on tackling the causes and consequences of housing insecurity, including the need for safe, good‑quality, genuinely affordable homes and the knock‑on impacts that housing shortages can have on health, wellbeing and life chances.
She is a strong advocate for housing as a foundation for stability and for effective responses to homelessness, supporting organisations to strengthen services, leadership and delivery. She is currently Chair of Cornwall Homeless Partnership Board and sits on the Housing and Homeless Alliance. She helps organisations achieve high performance levels through coaching and mentoring leaders and managers to realise their full potential and to keep a clear focus on outcomes for residents and communities.
Jullian Marshall-James
Independent Committee Member
Joined the Customer Experience Committee: 01/04/2025
Background: Jullian is driven by a passion for social justice and a desire to drive improvement in social housing.
With over 35 years of experience in senior roles within the financial services industry, he currently operates as a self-employed Business Consultant and Executive Coach. Jullian empowers boards and business owners of all sizes to optimise their operational efficiency and enhance their customer experience.
Outside of work Jullian is a proud father and grandfather who enjoys spending time with his family and friends. He is keen cricketer who also enjoys listening to music and keeping fit!
