Reporting antisocial behaviour

Everyone should feel safe in their own home.

We want anyone living in or near a Coastline home to be able to go about their day-to-day life without feeling upset, scared or intimidated.

But, sometimes antisocial behaviour (or ASB) stops this from happening. If it does, we want to know about it because there are lots we can do to help.

What is antisocial behaviour?

Examples of antisocial behaviour include:

Verbal abuse
Harassment
Graffiti
Noise nuisance
Vandalism

All our tenancy agreements include terms that prohibit anti-social behaviour in our properties and estates.

Before reporting antisocial behaviour to us

If it feels safe and comfortable, first try and discuss any issues with your neighbour, as this can sometimes resolve the issue quickly and easily.

If this doesn't work, there are a number of options available to us to prevent and resolve any issues.

In most cases the problem is solved by a visit or phone call to the neighbour who might not be aware of the distress they are causing.

You can report any antisocial behaviour to us using My Coastline.

In an emergency

If there’s danger to life, if violence is being used or threatened, or if a crime is in progress, then dial 999.

Phone 101 or use the online crime reporting form to report a crime or other concerns that do not require an emergency response. If you don’t want to speak to the police directly you can contact Crimestoppers. They’ll take all the info but won’t ask for your name or any other personal details.

Get the My Coastline app

Reporting antisocial behaviour

Depending on the type of antisocial behaviour you’re experiencing, there are different steps you should take.

Keep records

Make notes of the time and place of incidents. Include as much detail as possible, such as who was involved, how long it lasted and if there were other witnesses. You can also take photos, as long as it’s safe to do so and won’t make the situation worse.

Find out more

Citizens Advice offers a range of help and guidance.

Citizens Advice

Our approach

We will

acknowledge any report of antisocial behaviour within one working day
explore early intervention options such as mediation
agree an action plan with you
work with our partners to provide assistance and support, if needed
keep you informed until the case is resolved

If the behaviour is serious, we might need to take legal action. This could include demoted tenancies, court injunctions, or eviction as a last resort.

More about antisocial behaviour

What is antisocial behaviour?

There are lots of different kinds of antisocial behaviour. It can be anything that is disruptive to you, the people around you, or your local neighbourhood and can relate to one-off incidents, but usually refers to problems that continue over a period of time.

Coastline expects customers to behave respectfully and keep to the terms of their tenancy or lease agreement. This means that antisocial or criminal behaviour can lead to eviction. Our Customer Handbook explains more.

What isn't antisocial behaviour?

Problems due to different lifestyles or everyday living situations are not normally considered antisocial behaviour. Examples include babies crying, children playing, DIY during reasonable hours, one-off parties, cooking or household smells, smoke and minor disputes between neighbours.

Is noise antisocial behaviour?

Yes and no! Noisy neighbours can be more common than you’d think. The main problems are caused by things like barking dogs, loud music, shouting, banging doors and DIY activities.

Remember, no home is totally soundproof so you’re always going to hear some noise from your neighbours.

If you’re being disturbed it might be because:

your neighbours are behaving unreasonably. Maybe they’re playing loud music late at night or letting their dog bark all day. If this is the case, this noise could be regarded as antisocial behaviour.
your neighbours are behaving normally. But the insulation in the floors and walls maybe isn’t good enough to cut out the sounds of everyday living.
you might be over-sensitive to the noise. Some people tune in to a noise and find it annoying while others don’t even notice it.