With the summer holidays now in full swing, we are reminding customers to consider our Good Neighbour Policy during busier times at home.
When the weather is fine, children enjoy socialising in communal areas to play ball games or ride bikes, but their outdoor activities are not always welcomed by neighbours.
Children’s ball games are usually seasonal and often take place in different locations, however if customers feel they are over-exuberant or excessively noisy, please talk to family members about your concerns.
Try to find a resolution or compromise and show some tolerance for children playing outside - whether it's in their own gardens, communal areas or in the street.
Our Good Neighbour Policy states: “Coastline encourages neighbours to resolve some of their differences by communicating in a respectful and courteous way if they feel able to discuss the problem.
“If things don't improve or the situation is too serious to deal with at an informal level, the Tenancy Management Coordinator will intervene to investigate the situation and we may call on the assistance of the specialist services offered by other agencies, for example, mediation.
“We will take action against perpetrators of serious antisocial behaviour, in line with our antisocial behaviour policy.”
Some examples of noise that are NOT considered to be antisocial behaviour include:
- Babies crying
- People walking around their home
- Children playing
- DIY during the daytime
- Barbecue on a nice day
To read the full policy, click here: Good Neighbour Policy
When does noise become antisocial?
Noise can be considered antisocial if it's persistent, which we would usually define as happening for 30 minutes a day across five days a week.
- Noise which happens after 11pm and before 7am can be considered more anti-social. However, this would still depend on the type of noise and the evidence we had of this.
- Noise can still be considered anti-social during ‘daytime’ hours. If, for example, we have evidence of persistent loud music happening during the day we would still challenge this.
If you're experiencing this kind of noise nuisance, we will ask you to provide evidence for two weeks (or suitable period) so we can assess whether we can challenge the behaviour further.