Allowing us to gain access to your home is an important part of the tenancy agreement which ensures your safety and wellbeing.
On occasion we need to access properties for repairs, servicing of gas appliances or smoke detectors. We also have a duty to inspect homes, undertake health and safety checks, and remedy issues such as damp and mould to ensure that our homes meet decent standards and are safe.
Your tenancy agreement states: “You must allow us or our contractors to enter the property at reasonable times to inspect it or carry out repairs, maintenance or improvements to the property, or any property nearby.
"We will normally give at least 24 hours’ notice of our intention to visit to do any of these things, although in the case of an emergency we may not be able to provide notice.”
Customers are reminded that failure to provide access can ultimately end in eviction. Whilst every effort is made to avoid going through this process, repeated denial of access will leave us with no alternative.
In a recent example, Coastline was granted possession for a property that previously had an injunction due to lack of access for a stock condition survey. This was breached, so we proceeded to a possession hearing.
Anyone who loses their home due to a breach of tenancy will be considered “intentionally homeless” by Cornwall Council, and there is no obligation to rehouse them.