We know many customers are concerned about antisocial behaviour, which affects the enjoyment of their home and community.
We would encourage anyone who is concerned about an issue affecting their home or community to give us a call and talk to our Customer Access Team. Our advisors are trained to listen and provide advice and support for the problems which our customers are experiencing.
In some instances, we may simply keep a record of the incidents, particularly if customers wish to remain anonymous, or simply pass on information.
We encourage customers to provide their names and addresses, as this helps us to investigate and respond to the antisocial behaviour more directly. Anonymous complaints will still be documented, and used to support tenancy enforcement.
When customers are experiencing antisocial behaviour, the first thing we ask them to do is to keep an accurate record of events. Diary sheets can be downloaded from our website here: Antisocial Behaviour Diary Sheet.
Any written record of date, time, and descriptions of the behaviour you are concerned about will help.
Whilst Coastline does not provide a response to antisocial behaviour outside normal office hours, our out-of-hours contact centre will take details and record calls from customers, for us to review and use at a later stage.
Have a look at our other web articles on antisocial behaviour, as well as helpful advice on how to speak to neighbours, or other sources of help and advice.
If you have any antisocial behaviour concerns, please let us know.
Via our website: Reporting antisocial behaviour
Telephone: Lines are open 24 hours a day - call 01209 200200
In person: Find us at Barncoose Gateway Park, Pool TR15 3RQ and use what3words address ///helped.worth.grafted.