Our aim is to end the housing crisis in Cornwall, and it will remain our aim until there are enough good quality, affordable homes in Cornwall to meet people’s needs and aspirations.
Our Coastline Plan for 2025-30 outlines how we will:
- invest in the quality of the homes and places where our customers live
- invest in providing the new affordable homes Cornwall so badly needs
- invest in the quality of our services for customers
- ensure that we are an employer of choice in Cornwall, investing in the quality of our people so that we have the skills and knowledge we need to achieve our aims
- ensure that our work is built on foundations of strong governance and financial sustainability
Read the full Coastline Plan to find out how we will continue our essential work.
Our communities will provide thriving and safe environments that are accessible for all, driven by a connected community, and supported by integrated infrastructure that meets economic, environmental, educational and social needs.
Safe, warm and affordable homes that our customers are proud to live in will be the foundations of our communities.
We are committed to providing new homes that people want to live in, are right for their needs, and are warm and cost effective to run.
Coastline’s sustainability approach will be transformed by enhancing home energy efficiency, reducing utility costs and carbon emissions, focussing on energy efficiency, a greener environment, biodiversity, and integrating innovative technologies and sustainable practices.
Our vision is to create a seamless and secure digital environment which is easy to use and enhances customer satisfaction and trust.
Putting customers first is at the heart of Coastline’s mission. In order to achieve that we need to attract, develop and retain committed and talented people to put their efforts into delivering this mission and making Coastline the number one social housing provider to work for in Cornwall.
Every year we publish a summary of our work, showing our customers how we're doing in delivering services and working on the aims of The Coastline Plan.
Celebrating the breadth and achievements of customer-led service reviews, community initiatives and volunteering.
We’re committed to providing great homes, great services and great people. To ensure we achieve this, we expect all our approved contractors, their workforce, including sub-contractors, to follow these standards when working in our customers’ homes and local communities.
Our handbook includes an overview of Coastline's responsibilities, customer responsibilities, plus details of repairs services and standards. This is included in welcome packs for everyone moving into a Coastline home.
Find out how the Coastline Conversation ensures that customers can get involved, have their say, and make a difference in ways that are accessible and convenient to them.
Coastline Housing makes a number of pledges to our customers about the services we provide. Our involved customers have worked closely with us to make sure these pledges ensure services meet our customers' needs.
Our financial statements include our annual reporting of performance against a suite of measures defined by the Regulator for Social Housing along with our own Value for Money measures and targets, which seek to measure economy, efficiency and effectiveness. This document features a detailed look at our financial performance. A more concise summary of our financial performance can also be found in our Annual Report to Customers.