Meeting our pledges

Performance summaries

We share monthly information in these summaries to show you the range of services and outcomes delivered by our teams, making it clear how we're doing against our Pledges.

These align closely with the Tenant Satisfaction Measures we ask about in our annual satisfaction survey.

We also keep an eye on how we're doing through 'instant feedback' surveys which help us to identify any areas that need attention throughout the year.

Below are the latest summaries, and you can see more information about what we are doing to make improvements on the annual satisfaction survey page.

We also report on how we're doing in CoastLines magazine.

We're always listening

Whether it's good or bad, we take all feedback seriously and use it to develop our services.

If you would like to offer more help with this important area of performance measurement please take a look at the opportunities in our Coastline Conversation.