Celebrating achievements
Customer At The Heart Awards 2025
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Your voice matters to customers and Coastline
Community events on your doorstep, surveys to your inbox or come along to a meeting - it's up to you how much or how little you do.
You may have a suggestion that could help all Coastline customers. Don't keep it to yourself - we want to know.
Help us improve
We're committed to delivering great services and listening to our customers.
You don’t need any previous experience to get involved, just enthusiasm and a desire to improve our services, help influence decision making and make a difference.
Getting involved is also a great way to meet new people, gain valuable volunteering experiencing, and boost your work-related skills.
From taking part in a satisfaction survey to mystery shopping, or as a member of our Customer Voice panel, we want to hear from you.
Coastline Housing is proud to be an ‘Ambassador’ of the national Together with Tenants initiative.
Tell us what you think
- Quick surveys and polls - rate your customer experience via a quick survey
- Our annual customer survey - help us understand your overall satisfaction with us
- Community pop-up events - come and see us out and about
- Sense check - review our publications to make sure they're easy to understand
News and articles
Annual Report to Customers published
We've published our Annual Report to Customers for the year 2024-25
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Top regulatory judgement
Coastline achieves highest regulatory standard for services to customers and quality of homes
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Introducing Facilities Management Assistants
Delivering safe and well maintained communal areas.
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Stay informed
There are lots of ways to keep up to date with all things Coastline.