ESG reporting

How ESG reporting works

ESG reporting is completed annually, which forms the basis of our environmental targets for the following year, in line with Coastline's Environmental Strategy.

It looks at how Coastline performs across a range of metrics, including;

Environmental

• EPC ratings of our existing and new build homes
• Carbon emissions across our business operations, housing stock and from our contractors and suppliers
• Commitments towards effective waste management, water management and responsibly sourced materials

Social

• Coastline average rents compared to market rents or Local Housing Authority rents
• Gender pay gap and CEO to worker pay ratio
• Sickness and turnover

Governance

• The structure and composition of our Board
• Board tenure and turnover

Read full details of our ongoing plans over on Coastline's sustainability page, and download our latest reports below.

2024/25 report summary

Environmental

• An average SAP rating of 74 across our existing housing stock profile (those built before March 2024)
• An average SAP rating of 82 across our new build stock (those completed between March 2024 - April 2025)
• 438 homes underwent a form of retrofit works
• A total of 6598.79 tonnes CO2 equivalent of green house gas emissions attributable to Coastline over the period, a 4.94% decrease on 2023/24
• 92.14% of homes were at a low risk of flooding
• 58% of materials were responsibly sourced
• 98.77% of materials were recycled and/or diverted from landfill

Social

• 152 new homes were built
• Building safety measures were all at 100% compliance (excluding electrical safety, of which 99.92% of homes were compliant)
• 1033 cases of damp and mould were reported, accounting for 15.95% of our rented housing stock
• The Tenant Satisfaction Measures showed that 83% of customers were satisfied overall with the services we provide, an increase on 81% in the previous year
• We engaged in a range of community engagement and placeshaping activities, including Neighbourhood Action Days and Customer Voice meetings
• 1641 people were helped by our homeless service
• Our volunteer scheme generated £337,533 worth of social value

Governance

• Turnover of the Board increased from 10% in 2023/24 to 40% in 2024/25 due to the retirement and end of tenures
• 50% of the Board are women (this has since increased to 60% with the appointment of Becky Lloyd-King in April)
• The median gender pay gap was 8.1%, significantly higher than the previous year which reported at 2.2%
• EDI (Equality, Diversity & Inclusion), mental health and professional development of colleagues remained key priorities
• 3.61% of employees obtained a professional qualification in 2024/25, including those from the Chartered Institute of Housing
• We considered the environmental and social value creation in procurement processes.

Download the full 2024/25 report below.