Annual reporting

We publish three main reports each year for customers, stakeholders and regulators

They are our Annual Report, Financial Statements, and the Involvement & Engagement Assessment.

Together they highlight strengths in our performance, identify where we need to improve. and show how customer involvement helps shape Coastline's services.

Annual Report to Customers

We are delighted to report on another year where we’ve:

Invested in the quality of our customers’ homes and made sure they are safe and secure.
Invested in new homes, with more than 150 affordable homes completed for new customers.
Invested in high standards of customer service, with almost all of our measures of customer satisfaction putting us in the top quarter of housing associations nationally.

Financial Statements

Our Financial Statements reflect not only our continued commitment to sound governance and financial discipline, but also the progress we’ve made in advancing our strategic priorities. They tell a story of adaptation and determination - qualities that will guide our future direction.

Involvement & Engagement Assessment

Customer engagement through our Coastline Conversation includes community events, developing social inclusion, and reaching out to those who may not feel part of a community. It's how Coastline shows it is listening, with this report summarising the many activities that place through the year.