01209 200200

Our publications


This library contains copies of our key publications which can be downloaded at the foot of the page.


Coastline Plan: Great Futures

Our ambition is to end the housing crisis in Cornwall. That is why Coastline exists.


The housing crisis impacts in many profound and unfair ways, perhaps most significantly by trapping people in poverty.


Building more social homes, and investing in the quality of the ones that we have, can help people escape the constraints of poverty, reduce and prevent hardship, and can help improve health and wellbeing. It can give people somewhere to live that is safe, warm and secure, and somewhere they can be proud of.


In our Coastline Plan we set out our aims across the three strands of our mission statement:

  • great homes
  • great services
  • great people

CoastLines magazine

We publish a customer newsletter twice a year, with the help of a group of enthusiastic and committed customers who form our Editorial Group. The newsletter features key company updates, and a whole host of customer-driven content. Download the latest issue on our CoastLines magazine page.


Annual Report

Each year, we publish an Annual Report to customers. This gives details of our performance over the previous 12 months, as well as a run-down on the most notable Coastline events. We put this document together with the help of our editorial customer group.


Financial Statements / Statutory Accounts

Our latest and previous years financial statements are available to download below.  


These reports include our annual reporting of performance against a suite of measures defined by the Regulator for Social Housing along with our own Value for Money measures and targets, which seek to measure economy, efficiency and effectiveness.

Regulatory judgement

Regulatory judgements and notices are the Regulator of Social Housing’s official view of a housing provider. In August 2021 Coastline Housing received the following top rating:

  • Governance grade: G1
  • Viability grade: V1

For more information on regulatory judgements please see the RSH website.


Communities and Customer Experience Strategy

This strategy shows how we will deliver excellent services to suit our customers’ needs.


People and Culture Strategy

Underpinning the aspirations of the Coastline Plan 2021-25, our People and Culture Strategy shows how we will support, trust, nurture and develop our people, enabling delivery of the Plan. 


Asset Management Strategy

This strategy details how we will deliver excellent safe homes to suit our customers’ needs.


Environmental Strategy

Improving Coastline’s impact on the environment sustainably is a huge task which will reach and influence every aspect of our work. For the term of this strategy we will focus our attention on the most substantial area of impact, our customers’ homes.


Customer handbook

Our Customer handbook includes an overview of Coastline's responsibilities, customer responsibilities, plus details of repairs services and standards. This is included with welcome packs for everyone moving into a Coastline home.


Homeless Service Activities and Inclusion Annual Statement

This document demonstrates how our Homeless Service uses a Psychologically Informed Envrionment approach to support people to achieve their aspirations and move on in a sustainable and positive way to safe accommodation. It includes lots of wonderful pictures of activities and events, as well as meaningful stories written by the people who use this service. 


Different formats

If you would prefer to receive any of our documents in another format such as Braille, large print, audio or in another language, please call us on 01209 200200 or email customer.service@coastlinehousing.co.uk



Coastline Housing's policies and procedures are collected here.


Related Documents

My Coastline is the easy way to get in touch. Download the app for Apple, Android or Amazon from your device's store.
Coastline Housing is breaking new ground by being one of the first UK organisations to pilot a Living Pension for i… https://t.co/lAwKuJQJgY