01209 200200
Coastline House

Our publications


This library contains copies of our key publications which can be downloaded at the foot of the page.

CoastLines magazine

We publish a customer newsletter twice a year, with the help of a group of enthusiastic and committed customers who form our Editorial Group. The newsletter features key company updates, and a whole host of customer-driven content. Download the latest issue on our CoastLines magazine page.


Annual Report

Each year, we publish an Annual Report to customers. This gives details of our performance over the previous 12 months, as well as a run-down on the most notable Coastline events. We put this document together with the help of our editorial customer group.


Director's Report and Financial Statements

Our latest Director's Report with Financial Statements is available to download below.


It includes our Value For Money Self Assessment, published as part of the Regulatory Framework for Social Housing, under which registered providers of social housing are required to set out how they are achieving value for money in delivering their purpose and objectives.


Regulatory judgement

Regulatory judgements and notices are the Homes and Communities Agency’s official view of a housing provider. In November 2016 Coastline Housing received the following top rating:

  • Governance grade: G1
  • Viability grade: V1

For more information on regulatory judgements please see the RSH website.


Corporate Plan

With an eye to the future, Coastline works to a four-year corporate plan of stretching and creative targets and aims.


Homes and Communities Strategy

This strategy seamlessly joins up the delivery across our homeless, tenancy, older persons and extra care services. It provides a structured customer ‘journey’ during their tenancy with us and throughout their residence in our communities, and before they are offered their tenancy.


Asset Management Strategy

The Asset Management Strategy shows a 'golden thread' to align our property management and investment practices with the Corporate Plan and 30 year Business Plan.


Repairs and Maintenance Strategy

The underlying objective of the Repairs and Maintenance Strategy is customer service and efficiency. This strategy sets out a clear direction to achieve our aspirations and meet our customers’ wishes. In this way we will provide high quality homes that are legally compliant and meet the needs of our diverse customer base.


Customer handbook

Our Customer handbook includes an overview of Coastline's responsibilities, customer responsibilities, plus details of repairs services and standards. This is included with welcome packs for everyone moving into a Coastline home.


Different formats

If you would prefer to receive any of our documents in another format such as Braille, large print, audio or in another language, please call us on 01209 200200 or email customer.service@coastlinehousing.co.uk



Coastline Housing's policies and procedures are collected here.


Related Documents

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