Coastline Housing has today received its latest regulatory judgement from the Regulator of Social Housing.
The landlord has achieved a top grading of C1 under the Government’s consumer standards framework which was introduced last year. This is the first time Coastline has been graded on the new consumer standards which focus on the quality and safety of customers’ homes, the standard of customer service, and whether customers feel valued and that their feedback is listened to.
Coastline has also maintained its G1 status – the highest rating for its Governance – and its V2 status, which indicates a strong financial footing and reflects Coastline’s consistent development of new affordable homes.
Regulatory judgements are the Regulator of Social Housing’s official view of a housing provider and are made after a rigorous inspection process. They reflect the strength of a landlord’s leadership, management financial stability and customer service.
Francesca Rhodes, Chair of Coastline Housing, said: “We are very proud of this result and what it means for our customers, colleagues and communities. Achieving this rating is testament to the hard work of our teams here and of our customers who have a real voice in shaping our services and giving us feedback, which is invaluable to the way we operate.”
Coastline Housing owns and manages over 5,500 homes across Cornwall as well as a dedicated Homeless Centre and Extra Care facility.
The housing charity has just launched a new five-year plan that will see it aiming to build around 300 more new homes a year up to 2030.
Allister Young, Chief Executive, commented: “We know the housing crisis is still very real for people and we are excited about our plans to bring more much-needed homes to Cornwall.
“Receiving a regulatory judgement such as this will really help us on that mission. The grading we’ve been given is effectively an assurance that Coastline is a strong and resilient business and that means we are in a great position to attract funding to continue our development programme, to continue to invest in our current homes and to continue to make sure that our customers receive a great service from us.”