Coastline Housing has published its Annual Report to Customers for 2024 25, giving a summary of performance and activities across the year.
We're delighted that we have finished another year where we've invested in the quality of our customers' homes, invested in new homes and invested in high standards of customer service.
Across the year we've built 152 new homes and started on site with 114 more. We've carried out a total of 16,644 repairs, fitted 147 new kitchens and 46 new bathrooms.
We've helped 96 people back into work and training, helped 1,641 people through our Homeless Service and given out £78,864 through our Sustainability Fund to help those in need.
Crucially, against an ever intense and difficult economic backdrop, we've achieved this with an ongoing focus on financial performance and value for money.
Like any company we know that we don't get things right 100% of the time and that there are always ways we can improve. The listening and learning section of the report outlines some of the practical improvements we've implemented this year in different areas of the business.
You can read the document in full here.