Coastline has published its Volunteer Annual Statement for 2025-26, celebrating the impact that volunteers make in helping our customers.
Our Volunteer Scheme was established in 2013 and has grown from strength to strength, widening the number of experiences we are able to offer each year.
Since 2015 we have also been successfully awarded the Investing in Volunteers accreditation - the UK quality standard for good practice in volunteer management.
During 2025-26 a fantastic 89 volunteers donated their time to us - totalling 5,224 hours and generating a social value of £624,061.
Of these volunteers, ten progressed into employment with external companies and 41 accessed training courses during the year.
Louise Beard, Deputy CEO at Coastline, said: "Volunteer engagement reached exceptional levels, with 98% of volunteers reporting satisfaction, 100% feeling appreciated, and 98% stating they would recommend the programme. These figures highlight the strength of our approach and the positive experience we strive to deliver."
Underlining how volunteering makes a difference to others while also bringing real benefits to those who give their time, one volunteer said: "It’s kept me mentally stimulated, feeling that I am doing something worthwhile and making a positive difference."
Another volunteer added: "It’s helped me with my confidence and motivation, helped me feel like I belong and am part of a team, on the back of that it’s given me the confidence to start my own business."
A major milestone in 2025 was the appointment of involved customer Steve Curtis as Customer Voice Chair, strengthening the link between our Customer Voice Group and the Customer Experience Committee, ensuring decisions remain truly customer led.
Scrutiny activities carried out by the group in 2025 included working on an antisocial behaviour action plan and risk assessment, looking at communication relating to repairs, and complaints process mystery shop.
If you have a specific skill that you think you could put to use volunteering with Coastline, or you would like to see what general volunteering opportunities we have available, visit our volunteering page.