Awaab’s Law comes into effect on 27th October 2025, giving tenants stronger rights to live in safe, healthy homes.
Named after Awaab Ishak, who tragically died due to untreated mould in his home, this law ensures landlords act quickly when serious hazards are reported.
What we must do
Emergency hazards (eg gas leaks, broken heating):
- Investigate and fix within 24 hours.
- Provide alternative accommodation if needed.
- Share findings within 3 working days.
Significant hazards:
- Investigate within 10 working days.
- Share findings within 3 working days.
- Complete safety work within 5 working days.
- Start further work within 5 working days or 12 weeks if delayed.
- Offer alternative accommodation if the home remains unsafe.
Your health matters
We must consider your personal health risks - especially if you have conditions like asthma or other respiratory conditions.
It’s important to tell us about these or any other vulnerabilities so we can act promptly and appropriately to any issues we become aware of.
Take action
- Please report hazards to us promptly.
- Keep records of communication.
- You can ask us for updates and written reports.
Learn more about damp and mould and our repairs processes, or get support at Housing Ombudsman – Awaab’s Law.