Use My Coastline to contact us about repairs, your account, and much more.
Many of our services are reduced or running differently during the coronavirus outbreak. Please see the latest updates on our dedicated coronavirus page.
The best way to get in touch is by email or using My Coastline as our staff can access these messages more easily than telephone calls, but please still call us if you have an emergency repair.
Our online service is the best way to get in touch.
Report it - tell us anything you need us to know
Book it - book and manage your repairs appointments
View it - see your accounts and make payments
Manage it - read our replies to you all in one place
Find it - lots of information about your home and our services
Sign-up or sign-in:
firstname.lastname@example.org - we will confirm receipt of your message, and if it requires a reply this will be sent within four working days. For urgent repairs or advice please call us, as emails are only checked during weekday working hours.
For urgent repairs and advice contact us by phone 24 hours a day, seven days a week.
All other ways to get in touch are checked during reception opening hours, but for urgent enquiries or repairs you must telephone us on 01209 200200.
Our full phone services are available from 8:30am to 5pm, Monday to Friday. At other times you will always speak with an advisor.
Dial 18001 before the number you require if you are deaf, hard of hearing or speech impaired.
If English is not your first language, we use the Language Line service to interpret or translate.
If you would like to visit or write to us, the address is:
4 Barncoose Gateway Park
Reception is open to visitors on weekdays between 8:30am and 5pm. It is closed on weekends and bank holidays, so for urgent repairs or advice on those days please contact us on our usual phone number. You will always be able to speak to an advisor.
Visiting Coastline House
Sat nav devices will take you some distance from our office.
Cick the what3words link below to navigate to Coastline's car park:
As you appoach from either Wilson Way or Barncoose Avenue take the roundabout exit between Powells Garage and the Gateway Business Centre, then follow the road around into our car park.
You can download a map at the foot of this page.
We have two computers in the reception area for customers to use.