Use My Coastline to contact us about repairs, your account, and much more.

Coronavirus

Some of our services are reduced or running differently during the coronavirus outbreak. Please see the latest updates on our dedicated coronavirus page.

The best way to get in touch is by email or using My Coastline as our staff can access these messages more easily than telephone calls, but please still call us if you have an emergency repair.

My Coastline - apps and online

Our online service is the best way to get in touch.

Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services

Sign-up or sign-in:

• My Coastline on this website
• My Coastline app for Apple, Android and Amazon

Email

You can email the following teams directly, and receive a reply within four working days:

lettings@coastlinehousing.co.uk - if you have any questions about the homes we have available to let or the application process.

income@coastlinehousing.co.uk - for any queries about your rent and payments.

welfarereform@coastlinehousing.co.uk - if you have any questions about Universal Credit, benefits, and other financial support.

tenancy@coastlinehousing.co.uk - for help with tenancy issues, mutual exchanges, and anti-social behaviour.

home.ownership@coastlinehousing.co.uk - contact our Sales team about our shared ownership homes.

For all other other queries please email customer.service@coastlinehousing.co.uk.

For emergency repairs or advice please call us, as emails are only checked during weekday working hours.

Telephone

For urgent repairs and advice contact us by phone 24 hours a day, seven days a week on 01209 200200.

Our full phone service is available from 8:30am to 5pm, Monday to Friday. At other times you will speak with the out of hours team at Orbis Protect.

Type talk

Dial 18001 before the number you require if you are deaf, hard of hearing or speech impaired.

Language Line

If English is not your first language, we use the Language Line service to interpret or translate.

Address

If you would like to visit or write to us, the address is:
Coastline House
4 Barncoose Gateway Park
Pool
Redruth
TR15 3RQ

Reception is open to visitors on weekdays between 8:30am and 5pm. It is closed on bank holidays.

Visiting Coastline House

Most mapping apps will take you some distance from our office.

Cick the what3words link below to navigate to Coastline's car park:

As you appoach from either Wilson Way or Barncoose Avenue take the roundabout exit between Powells Garage and the Gateway Business Centre, then follow the road around into our car park.

You can download a map at the foot of this page.

Computer access

We have two computers in the reception area for customers to use.