UPDATE MONDAY 12TH JANUARY 2:30PM
Thank you for bearing with us as we continue to deal with problems caused by Storm Goretti. Our Customer Access Team took well over 300 calls on Friday, as many as they normally handle in a week, with most of them about storm damage.
Please do tell us about any repairs needed to your home in the usual ways - emergencies by phone on 01209 200200, and anything else on My Coastline.
We are working through all of the repairs reported to us and are prioritising customer safety. That means our team's first visit to a repair caused by the storm will be to make sure the situation is safe. Further visits could then be needed to complete a full repair.
With our focus on safety and storm damage, lower priority repairs might take place outside our usual timescales. When you report a repair we will book an appointment but will be in touch again if we find it needs to be changed.
My Coastline
Our digital service on apps and online is the best way to get in touch:
- Report and manage repairs - for most work simply book a slot for an operative to visit, and if your plans change you can login and choose another time.
- Payments - pay by card through our secure payments partner Allpay.
- Your accounts - see your balance and recent transactions, plus rent and service charges.
- Knowledgebase - browse and search articles featuring answers to frequently asked questions about tenancies and services.
- Contact Coastline - send and receive messages which go straight to the best team to answer your question.
Download the app or visit the My Coastline site.
Email us
You can email teams directly and receive a reply within two working days:
- Letting our homes - lettings@coastlinehousing.co.uk
- Rent and payments - income@coastlinehousing.co.uk
- Tenancy Sustainment Team for help with the cost of living, rent arrears, debt, budgeting, and benefits - tenancysustainment@coastlinehousing.co.uk
- Tenancy issues, mutual exchanges and anti-social behaviour - tenancy@coastlinehousing.co.uk
- Leasehold, shared ownership & service charge enquiries - servicechargeteam@coastlinehousing.co.uk
- Shared ownership sales - home.ownership@coastlinehousing.co.uk
- Complaints & compliments - complaints@coastlinehousing.co.uk
- Get involved with our work - getinvolved@coastlinehousing.co.uk
- All other enquiries - customer.service@coastlinehousing.co.uk
For emergency repairs or advice please call us, as emails are only checked during weekday working hours.
Call us
Lines are open 24 hours a day, seven days a week on 01209 200200.
Our full phone service is available from 8:30am to 5pm, Monday to Friday.
At other times you will speak with the emergency out of hours team at Apello, ready to answer calls overnight and at weekends.
Write or visit
Coastline House
4 Barncoose Gateway Park
Pool
Redruth TR15 3RQ
To drive straight to our reception entrance use our what3words address ///helped.worth.grafted.
As you approach from Wilson Way or Barncoose Avenue leave the roundabout using the exit between the ambulance depot and the Gateway Business Centre.
The main entrance at Coastline House is fully accessible, including the reception area and its private interview rooms.
Get the My Coastline app
