Contact us
For urgent repairs and advice contact us by phone 24 hours a day, seven days a week - 01209 200200.
All other ways to get in touch are checked during reception opening hours, but for urgent enquiries or repairs you must telephone us.
My Coastline
Our online service for your mobile, tablet and computer is the best way to get in touch.
Report it - tell us anything you need us to know
Book it - book and manage your repairs appointments
View it - see your accounts and make payments
Manage it - read our replies to you all in one place
Find it - lots of information about your home and our services
Join free now at the My Coastline page - and head there at any time by clicking the My Coastline link at the top of all our web pages.
Telephone
- Local rate - 01209 200200
- Text (non-urgent enquiries) - 07781 472887
Our full phone services are available from 8am to 6pm Monday to Friday. At other times you will always speak with an advisor who can help with urgent repairs and advice.
Mobile apps
Our free mobile apps are available for Apple, Android and Windows Phones. Viewing HomeHunt and reporting repairs are just a couple of the many services available. Search your store for Coastline Housing App, or take a look at our mobile apps page to find out more.
Email
customer.service@coastlinehousing.co.uk - we will confirm receipt of your message, and if it requires a reply this will be sent within four working days. For urgent repairs or advice please call us, as emails are only checked during weekday working hours.
Fax
Type talk
Dial 18001 before the number you require if you are deaf, hard of hearing or speech impaired.
Language Line
If English is not your first language, we use the Language Line service to interpret or translate.
Address
If you would like to visit or write to us, the address is:
Coastline House
4 Barncoose Gateway Park
Pool
Redruth
TR15 3RQ
Reception is open to visitors on weekdays between 8:45am and 5:15pm. It is closed on weekends and bank holidays, so for urgent repairs or advice on those days please contact us on the 24 hour phone number. You will always be able to speak to an advisor.
If you write to us your letter will be opened by the Customer Access Team and forwarded to the correct department to respond to your query. When a full reply is required it will be sent within four working days.
Visiting Coastline House
Sat nav devices will take you some distance from our office. As you appoach from either Wilson Way or Barncoose Avenue take the roundabout exit between Powells Garage and the Gateway Business Centre, then follow the road around into our car park.
You can download a map at the foot of this page.
Computer access
We have two computers in the reception area for customers to use.
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