Use My Coastline to contact us about repairs, your account, and much more.

My Coastline

Our online service for your mobile, tablet and computer is the best way to get in touch.

Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services

Sign-up or sign-in at the My Coastline page, and head there at any time by clicking the My Coastline link at the top of all our web pages.

Bank holiday weekend

Coastline House is closed to visitors on Monday 27th May. Use our My Coastline online service to see your account and make payments, report repairs and choose appointments, and send messages straight to the right teams to help. 

Telephone

For urgent repairs and advice contact us by phone 24 hours a day, seven days a week.

All other ways to get in touch are checked during reception opening hours, but for urgent enquiries or repairs you must telephone us on 01209 200200.

Our full phone services are available from 8:30am to 5pm, Monday to Friday. At other times you will always speak with an advisor.

Mobile apps

Our free mobile apps are available for Apple and Android devices. Viewing HomeHunt and reporting repairs are just a couple of the many services available. Search your store for Coastline Housing App, or take a look at our mobile apps page to find out more.

Email

customer.service@coastlinehousing.co.uk - we will confirm receipt of your message, and if it requires a reply this will be sent within four working days. For urgent repairs or advice please call us, as emails are only checked during weekday working hours.

Type talk

Dial 18001 before the number you require if you are deaf, hard of hearing or speech impaired.

Language Line

If English is not your first language, we use the Language Line service to interpret or translate.

Address

If you would like to visit or write to us, the address is:
Coastline House
4 Barncoose Gateway Park
Pool
Redruth
TR15 3RQ

Reception is open to visitors on weekdays between 8:30am and 5pm. It is closed on weekends and bank holidays, so for urgent repairs or advice on those days please contact us on our usual phone number. You will always be able to speak to an advisor.

Visiting Coastline House

Sat nav devices will take you some distance from our office. As you appoach from either Wilson Way or Barncoose Avenue take the roundabout exit between Powells Garage and the Gateway Business Centre, then follow the road around into our car park.

You can download a map at the foot of this page.

Computer access

We have two computers in the reception area for customers to use.