01209 200200
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Contact us


Use My Coastline to contact us about repairs, your account, and much more.


Jubilee Weekend bank holidays

For emergency repairs call our usual number 01209 200200 at any time.


Our out-of-hours service will be operating on Thursday 2nd and Friday 3rd June and over the weekend, with the usual full service back from 8:30am on Monday 6th.


Please book appointments for non-emergency repairs using My Coastline, where you can also send messages through to our teams, or email details to customer.service@coastlinehousing.co.uk. Messages and emails sent over the Jubilee Weekend bank holidays will be read from Monday 6th June. 



We are currently delivering a full range of services with Covid precautions in place. Please see the latest updates on our dedicated coronavirus page.


The best way to get in touch is by email or our online service My Coastline, but please still call us if you have an emergency repair.


My Coastline - apps and online

Our online service is the best way to get in touch.


Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services


Sign-up or sign-in:


You can email the following teams directly, and receive a reply within two working days:


lettings@coastlinehousing.co.uk - if you have any questions about the homes we have available to let or the application process.


income@coastlinehousing.co.uk - for any queries about your rent and payments.


welfarereform@coastlinehousing.co.uk - if you have any questions about Universal Credit, benefits, and other financial support.


tenancy@coastlinehousing.co.uk - for help with tenancy issues, mutual exchanges, and anti-social behaviour.


home.ownership@coastlinehousing.co.uk - contact our Sales team about our shared ownership homes.


For all other queries please email customer.service@coastlinehousing.co.uk.


For emergency repairs or advice please call us, as emails are only checked during weekday working hours.



For emergency repairs and advice contact us by phone 24 hours a day, seven days a week on 01209 200200.


Our full phone service is available from 8:30am to 5pm, Monday to Friday. At other times you will speak with the out of hours team at Orbis Protect.


Type talk

Dial 18001 before the number you require if you are deaf, hard of hearing or speech impaired.


Language Line

If English is not your first language, we use the Language Line service to interpret or translate.



If you would like to write to us, the address is:
Coastline House
4 Barncoose Gateway Park
TR15 3RQ


Visiting Coastline House

Most mapping apps will take you some distance from our office.


Click the what3words link below to navigate to Coastline's car park:


As you appoach from either Wilson Way or Barncoose Avenue take the roundabout exit between Powells Garage and the Gateway Business Centre, then follow the road around into our car park.


The main entrance at Coastline House is fully accessible, including the reception area and its private interview rooms.



You can download a map at the foot of this page.


Computer access

We have two computers in the reception area for customers to use.


Related Documents

My Coastline is the easy way to make a rent payment. Download the app for Apple, Android or Amazon from your device's store.
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