Community Standard Inspections

Responsible neighbourhood management

We visit all Coastline neighbourhoods regularly to check the communal areas we’re responsible for are safe and well maintained, and to look for ways to improve communities so they remain great places to live.

We look at things like:

Internal and external communal areas
Grounds maintenance, cleaning and bin stores
Conditions of gardens, fly tipping and graffiti
Any health and safety issues

Places you're proud of

Our Tenancy Management Coordinators visit all neighbourhoods on a rolling programme throughout the year, often joined by a member of our Senior Leadership Team.

The number of visits is based on the following:

Red - monthly where areas falls below our expected standard

Yellow - quarterly for areas where some improvements are needed

Green - twice a year for places that meet our Community Standard

Based on our findings, we respond to any individual tenancy issues, and identify potential improvements. Most areas are Green or Yellow and our aim is to have all neighbourhoods meet at least the Yellow standard.

What to expect

Our Tenancy Management Coordinators send emails to customers in each area to let them know about upcoming inspections. Do let us have your email address so we can send you a reminder. You can do that by contacting us in your preferred way.

We also also publicise inspections in advance on social media, so do follow us on Facebook or Instagram to keep up to date.

Our teams use an inspection checklist and score elements as shown in the Community Standards download you can find below.

They then follow-up on any issues they spot or are raised by customers in a survey we send out after the inspection.

Longer-term improvements may be subject to consultation and funding, but all suggestions are listened to and considered.

Meet the Tenancy Management Team

Camborne West and St Ives Bay - James Carter

I’m James and I am the Tenancy Management Coordinator for Camborne, Hayle and St Ives.

I have been with Coastline since 2019 and have worked in social housing since 2008.

Outside of work I am a big Aston Villa fan (for my sins) and enjoy exploring all Cornwall has to offer with my family.

I am passionate about housing and the services and support that we provide to our customers and am keen to help you with any tenancy-related matters. If you have any queries, problems or suggestions please contact me.

Camborne & Troon - Lyndsay Barrett

Hi, I’m Lyndsay Barrett, the Tenancy Management Coordinator for Camborne and Troon and some of Pool.

I’ve been with Coastline for 22 years, spending my first six years with our Homeless Service, then moving over to become a Tenancy Management Coordinator in 2008. I am a Fellow of the Chartered Institute of Housing.

I grew up in St Ives, moved away, travelled, lived in London, then returned to Cornwall where I settled and raised a family.

My job role includes many things such as: mutual exchanges; property inspections; neighbourhood inspections; child protection; multi-agency risk assessment; safeguarding vulnerable adults and children; working alongside the Police and the Antisocial Behaviour Team.

I love talking to customers in our communities and feel encouraged that they love their homes and communities and families. I wish to do the best to get the most out of residents and always try to achieve the best outcome. Please feel free to contact me for a chat.

East Cornwall, Truro & Falmouth - Nate Stevens

Hi, I’m Nate, a Tenancy Management Coordinator for Coastline Housing. By day, I’m a problem-solving extraordinaire, covering a vast and beautiful part of Cornwall that stretches from Launceston to Newquay, Truro to Padstow, and everywhere in between - including the hidden gems of St Mawes and Trewoon. My patch is big, but my passion for helping communities thrive is even bigger!

If you spot me out on one of my Community Standard Inspections, feel free to flag me down. Whether it’s a quick chat about local issues or a debate over who has the best pasties in Cornwall, I’m all ears. When I’m not trekking across the region, I’m working to ensure that homes and neighbourhoods are places everyone can be proud of.

When I’m not out and about for work, you’ll often find me exploring Cornwall’s rugged coastal paths with my dog Nox, if you have any dog-friendly recommendations for pubs or cafes that, let me know. Look forward to meeting more of you soon.

Helston, Mabe & Rame - Ross Dunstan

Hi, I’m Ross, and I’m your Tenancy Management Coordinator. I’ve been at Coastline for 3 years. I’ve worked in various sectors, all of which are frontline or customer-facing in Cornwall. I’ve completed CIH level 3 in Housing Practice, alongside many other qualifications. I grew up in West Cornwall and lived in Cornwall most of my life. My role is to ensure that customers in the area I oversee can be proud of the area in which they live and know how to get help if they require it from us or other agencies. If you have any queries, problems, or suggestions, please get in touch with me.

Pool & surrounding Redruth - Katie Treble

Hi, I’m Katie, your Tenancy Management Coordinator for Illogan, Pool, Lanner, Four Lanes and Ponsanooth. I have worked for Coastline Housing for 14 years now and previous to that at Cornwall Council.

You may see me out and about on one of my Community Standard Inspections, feel free to stop me to point out any issues there may be that I need to be aware of or just to say hello. I love where I live and work. I take pride in what I do and work hard to ensure that homes and neighbourhoods are places everyone can be proud of and aim to make sure that where you live is somewhere that you are proud of too.

If you have any queries, problems or suggestions please feel free to contact me and I will do my best to assist, advise or signpost.

Porthleven, Penzance & The Lizard - Sam Price

Hi, my name is Sam Price and I am the Tenancy Management Coordinator for Porthleven, Penzance and The Lizard. I have being doing the job for three years and was previously an apprentice with Coastline.

I have recently completed my Chartered Institute of Housing qualification. I am passionate about the area that I manage and want to make sure all my customers are supported and listened to.

I pride myself on being approachable and if you see me out and about on a Community Standard Inspection, please feel free to come over and have a chat to me about anything and I will do my very best to help resolve your query.