01209 200200

Resident Services


These pages provide lots of information about your home and tenancy.


My Coastline - apps and online

Our online service is the best way to get in touch.


Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services


Sign-up or sign-in:

Repairs and maintenance

Here you can report a repair, and find out about Handyline or adaptations. Take a look at the repairs and maintenance page for a full list of services.


Help and advice

From help with your tenancy to a wide range of advice on wellbeing, you can find lots of information on our help and advice page.


Community Standard inspections

To help maintain standards of communal spaces, our Tenancy and Technical Services teams inspect communities to look at things like gardens, grounds maintenance, and health and safety in communal areas. 


See the more details and the schedule on the Community Standard inspections page.



This is an exciting research project looking at how technology can be used to help us live healthier and happier lives. The Smartline page shows how Coastline is involved in this innovative work.


Customer Handbook

Take a look at our Customer Handbook for lots of information about repairs, your responsibilities, and your tenancy with Coastline.


Coastline Housing Customer Handbook

My Coastline is the easy way to get in touch. Download the app for Apple, Android or Amazon from your device's store.
RT : hugely excited to present a range of ground breaking research (Health Economics for Sustaina… https://t.co/IwIZINHQBZ