01209 200200
Coastline customers

Recruitment

 

 

Coastline exists to provide housing for those in need, to help improve the neighbourhoods that people live in, and to provide services that improve the quality of our customers’ lives.

We are an independent, charitable, not-for-profit housing association owning and managing almost 5,000 homes throughout Cornwall.

 

We aim to make a financial surplus to support our mission and vision.  All of our surpluses are re-invested into our charitable work.

 

Our mission statement is: Great Homes, Great Services, Great People. This is our ‘brand promise’ to our customers, partners and other stakeholders – a clear and succinct statement of our purpose and what we stand for.  It is also underpinned by a fourth statement of “Great Foundations”, which ensures the business fundamentals are in place that enable and support our charitable mission.

 

Our impact does not end with the bricks and mortar.  We work hard to ensure our customers are living in happy and thriving communities, and we also provide opportunities for our customers to change their lives by re-entering the workplace or starting on the path to training or volunteering.  We recognise that in this time of welfare reforms and increasing prices, times are hard for many, and we are committed to helping local people improve their financial wellbeing in a number of ways.

 

Additionally, we provide a helping hand to those members of our society who find themselves in the unenviable position of being homeless, offering a range of essential services – day and night.

 

Coastline is built on strong values of: 

  • putting our customers first
  • openness, honesty and accountability
  • striving to be the best
  • and valuing our colleagues 

With Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation. 

 

We are committed to equal opportunities and welcome applications from all sections of the community.

 

You can read more about the great benefits we offer our employees on our working with Coastline page.

 

Current vacancies

 

Customer Access Senior

£18,720 - £22,024

37 hours p/w – shifts Monday – Friday between 8.30am and 5.00pm 

Permanent 

Based Redruth

 

You will be responsible for supporting the Customer Access Team Leader to deliver excellent customer and maintenance services and providing First Point Resolution for customers and stakeholders.  

 

The successful candidate should have:

  • The ability to communicate effectively whilst analysing and understanding problems at the first point of contact;
  • Excellent IT skills;
  • Enthusiasm and ability to support our digital access initiatives;
  • Experience in housing and property repairs would be desirable.

Closing date: W/C 1 February 2021
Interviews: W/C 8 February 2021
Please click here for the role profile 

 

Administrator

Permanent - 37 hours p/w

£18,861 - £20,577 per annum

Based Redruth

 

Coastline Services, part of the Coastline Housing group, is a property and grounds specialist that offers a comprehensive range of services.

 

The successful candidate will provide administrative support to delivering an excellent service to customers and contractors.  The role will involve dealing with telephone enquiries and visitors to the office and updating data via a computerised system.

 

The role would suit those who possess sound IT skills across all Microsoft packages, an understanding of database systems, excellent communication and customer service skills.

 

The above position is subject to a Basic DBS check.

 

Closing date: Thursday 28 January 2021

Interview date: W/C 1 February 2021

Please click here for the role profile.

 

Key Workers x 3

Based across Camborne, Redruth and Helston, Cornwall
Salary £18,720 – £22,024 per annum

 

1 x 37 hours
Sunday 15.00–23.00
Monday 14.00–22.00
Tuesday 8.30–16.30
Wednesday 9.00–17.00
Thursday 15.00–23.00

 

1 x 30 hours
Monday 8.30–16.30
Tuesday 8.30–16.30
Friday 15.00–23.00
Saturday 9.30–17.30

 

1 x 22.5 hours
Tuesday 15.30–23.00
Friday 8.30–16.50
Saturday 8.30–16.30

 

We now have vacancies for Key Workers within our Homeless Supported Accommodation Service. If you want to make a significant difference to the lives of others, this could be the opportunity for you.

 

Managing a case load of people with complex needs and providing individualised support within Coastline’s Homeless Supported Accommodation Service, you will be a champion of independence. Great at building effective and positive relationships with colleagues, clients, volunteers and external agencies, you will be rewarded with a varied and fulfilling role where two days are never the same.

 

The successful candidates will have a track record of delivering enabling, face-to-face support for a diverse client group, have excellent communication and interpersonal skills and the ability to sensitively manage challenging behaviours.

 

This post is subject to an Enhanced DBS check and a driving licence and access to a vehicle is also an essential requirement.

 

Closing date for applications: 26 January 2021
Please click here for the role profile.

 

Responsive and Minor Planned Maintenance Supervisor

Permanent – 37 hours p/w

£23,174 - £27,263

Predominately based Redruth

 

Coastline Services are seeking a passionate and driven individual. This role will be responsible for the day to day management of Responsive Repairs and Minor Planned Work streams, ensuring that all works are carried out in a safe and professional manner, resolving day to day matters while maintaining high levels of customer satisfaction and adherence to sector key performance indicators.

 

The above position is subject to a Basic DBS check and requires a full driving licence.

 

Closing date: Sunday 31 January 2021

Please click here for the role profile 

 

Painter and Decoratating Operative

Fixed Term contract for 1 year

37 hours p/w

£18,861 - £22,635 per annum

Based Redruth

 

Coastline Services, part of the Coastline Housing group, is a property and grounds specialist that offers a comprehensive range of services.  Formed in 2006, the Company's mission is to offer a trustworthy, reliable, high quality ‘one-stop shop’.

 

You will be required to carry out all aspects of refurbishment works associated with painting and decorating maintenance, to various types of properties that Coastline Services Limited undertakes works on.

 

The successful candidate should have a proven track record of delivering all aspects of painting and decorating, working at heights and experience in the use of associated plant and equipment.

 

The above position is subject to a Basic DBS check and requires a full driving licence.

 

Closing date for applications:  Sunday 24 January 2021

Please click here for the role profile.

 

Kitchen Fitter/Multi-Skilled Operative x 2

Permanent – 37 hours p/w

£20,379 - £23,975

Based Redruth

 

Coastline Services are seeking a passionate and driven individual. The successful candidate will be responsible for the complete installation of kitchens meeting all customer quality satisfaction targets.  

 

All works are to be carried out in the most efficient and cost effective manner. The successful candidate should have a proven track record of delivering all aspects of installation works.

 

The above position is subject to a Basic DBS check and requires a full driving licence.

 

Closing date: Sunday 24 January 2021

Please click here for the role profile.

 

Roofing Supervisor

£22,038 - £25,927 per annum

37 hours per week plus out of hours call out as per the rota (allowance paid as applicable)

Based Redruth

 

Due to an increased workload, Coastline Services Ltd are recruiting for 1 year fixed-term Supervisors for our Roofing team.

 

You will be responsible for the day to day management of our sites, ensuring that all works are carried out in a safe and professional manner, resolving day to day matters while maintaining high levels of customer satisfaction and adherence to sector key performance indicators.

 

A site safety management qualification is desirable for each of this role.

 

Benefits include 23 days holiday, plus bank holidays, annual bonus, healthcare cash back scheme, high street discount scheme, and cycle to work scheme and childcare vouchers.

 

A full driving licence and basic DBS check is required for this post. 

 

Closing date: 21st of January 2021

Please click here to view role profile.

 

Technical and Project Manager

Permanent - 37 hours p/w

£33,658 - £39,598 per annum

Based Redruth

 

Working across our multi-disciplinary team, the Technical and Projects Manager will be responsible for ensuring the delivery of complex planned maintenance projects for Coastline from inception to completion.  The successful candidate will provide extensive technical support across the Company as well as technical advice on new and existing stock. 

 

Applicants will be required to demonstrate their extensive knowledge and understanding of construction methodology and building regulations.  An understanding of the building industry in general, planning processes, contract law and viability principles are also required.

 

This role is suited to individuals who are confident in dealing with a wide range of people, providing clear lines of communication.  You will command the respect of colleagues and contractors, whilst motivating and supporting the staff.

 

Due to the nature of the role, a willingness to travel, undertake training and work unsociable hours is a requirement of the role.

 

Closing date: Sunday,31 January 2021

Interview date: February 2021 (due to Covid this may be via Skype but will be confirmed nearer the time).

Please click here for role profile.

 

Homeless Service Vacancies 

At Coastline Housing we deliver our services within a Psychologically Informed Environment framework, adopting personalised, strengths based and trauma informed care approaches. Our work is focused on offering a supportive community delivering flexible, person centred support from our hub, across seven days a week.

 

We have the following new and exciting opportunities to grow and develop our service over seven days across our Homeless Supported Accommodation Service, which includes; Supported Accommodation and Community Outreach and Crisis Accommodation Service hours are delivered between 8am-11pm. 

 

Key Workers (Bank)

These roles are to cover shifts as and when required, hours are not regular or guaranteed, however we do require candidates with regular availability to help deliver our service.

Based Pool, Redruth

£9.65 per hour

 

We require individuals with flexible capacity to join our team to cover shifts within our service, often at short notice to cover absence etc.

 

You will work with our existing team working with complex needs and providing individualised support packages within Coastline’s service to people regardless of tenure. You will be a champion within the service supporting colleagues, clients, volunteers and external agencies.

 

The successful candidates will have a proven track record of delivering caring and informal, face-to-face support for a diverse client group, have excellent communication and interpersonal skills and the ability to sensitively manage challenging behaviours.

 

A driving licence and access to a vehicle is an essential requirement for the post.

 

These roles are subject to a satisfactory Enhanced DBS Check.

 

 

Shortlisting

Please email your completed forms to hr.recruitment@coastlinehousing.co.uk and use DOCX, ODT or PDF formats only. We cannot open the Apple Pages format.

 

You can also email any additional questions or comments regarding the above vacancies, or call us on 01209 200203.

 

Only fully completed application forms will be considered. We do not accept CVs. They are not considered to be official applications and will not be accepted in lieu of a completed application.

 

Coastline is committed to keeping our administration costs down as part of our drive to put as much resource as possible into our social housing and resident activities. We will respond to your application by email where possible and inform you if you have been successful or unsuccessful on this occasion.

 

Related Documents

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