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Coastline customers

Recruitment

 

 

Coastline exists to provide housing for those in need, to help improve the neighbourhoods that people live in, and to provide services that improve the quality of our customers’ lives.

We are an independent, charitable, not-for-profit housing association owning and managing almost 5,000 homes throughout Cornwall.

 

We aim to make a financial surplus to support our mission and vision.  All of our surpluses are re-invested into our charitable work.

 

Our mission statement is: Great Homes, Great Services, Great People. This is our ‘brand promise’ to our customers, partners and other stakeholders – a clear and succinct statement of our purpose and what we stand for.  It is also underpinned by a fourth statement of “Great Foundations”, which ensures the business fundamentals are in place that enable and support our charitable mission.

 

Our impact does not end with the bricks and mortar.  We work hard to ensure our customers are living in happy and thriving communities, and we also provide opportunities for our customers to change their lives by re-entering the workplace or starting on the path to training or volunteering.  We recognise that in this time of welfare reforms and increasing prices, times are hard for many, and we are committed to helping local people improve their financial wellbeing in a number of ways.

 

Additionally, we provide a helping hand to those members of our society who find themselves in the unenviable position of being homeless, offering a range of essential services – day and night.

 

Coastline is built on strong values of: 

  • putting our customers first
  • openness, honesty and accountability
  • striving to be the best
  • and valuing our colleagues 

With Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation. 

 

We are committed to equal opportunities and welcome applications from all sections of the community.

 

You can read more about the great benefits we offer our employees on our working with Coastline page.

 

Current vacancies

 

Customer Service Practitioner Apprentice

 

Fixed Term for 2 years - 37 hours p/w

£12,828.29 per annum

Based Redruth

 

Have you ever considered a career in Housing, working for a leading not for profit organisation?

 

The successful candidate will over a 2 year period have the opportunity to work across our Customer Access, Homes & Communities and Development teams towards gaining a Customer Service Practitioner Level 2 qualification. 

 

These are varied roles based both in the office, where you’ll be using various IT packages, and also out and about meeting customers, visiting our existing properties and our new housing development schemes.  As part of the apprenticeship you will undertake a structured training programme to include a qualification in Housing.

 

If you already hold or are studying towards a similar qualification at Level 2 or above, unfortunately you will not qualify for funding and should not apply for this post.

 

Please click here to view the role profile

 

Closing date for applications: Sunday 30 August 2020

Interviews to be held on: W/C Monday 31 August 2020

 

 

 

Customer Access Advisor

 

£18,720.00 - £22,024.00 pro rata

22 hours per week

Based Redruth

 

You will be part of the Customer Access Team and will be responsible for delivering excellent customer and maintenance services providing First Point Resolution for customers and stakeholders.

 

The successful candidate should have:

 

-           The ability to communicate effectively and analyse and understand problems at the first point of contact.

-           Excellent IT skills.

-           Enthusiasm and ability to support our digital access initiatives.

-           Experience in housing and property repairs would be desirable.

 

Please click here to view the role profile

 

Closing date: Sunday 30 August 2020

Interviews: Monday 31 August 2020

 

 

 

Development Manager 

Salary including benefits package of circa £50,000 – more maybe available for an exceptional candidate.
37 hours per week 
Based Redruth

 

Due to an expanding development programme, we are looking for a Development Manager to join the busy Development and Sales team at Coastline.  The role would be suited to self-motivated, enthusiastic individuals who have experience of all stages of the development process, ideally in a Registered Provider setting. 


The successful person will work with consultants, contractors, customers and colleagues in the procurement and delivery of high-quality affordable and open market housing. While often working to tight deadlines and budgets the post holder will be responsible for the sourcing and acquisition of land, managing planning applications, negotiating build contracts and over-seeing on site delivery.  This role will also have a focus on assisting the Head of Development and Sales with overall programme management, financial monitoring and audit compliance. 


Coastline has circa 5,000 homes in ownership and management coupled with an established and expanding reputation for building high-quality affordable homes across Cornwall.  Currently delivering around 300 new homes(with plans for more) for local people per year Coastline has been named the in the top ten fastest growing Housing Association in the UK for three years running as well as being in the top 50 HA builders by Inside Housing.


If you are looking for a new challenge and want to be part of a fast growing, dynamic organisation we want to hear from you.

 

Please click here to view a role profile

 

Closing date Monday 24 August 2020
Interviews scheduled for Friday 4 September 2020

 

 

Asset Database and Programme Supervisor

 

From £22,038.00 – £25,927.00 per annum

37 hours

Based Redruth

 

The Technical Services team are seeking a creative and innovative individual to be responsible for management and development of all asset information, databases and other technical systems essential to the effective operation of the team.  They will also be responsible for administrating two newly-established asbestos management contracts and cleaning services contract. 

 

This is a key role as accurate data is crucial to effective asset management.  Key database work areas within this role include maintenance and updating of data systems, production of programmes of work, checking the integrity and accuracy of data as well as production of complex reports for other team members.

 

You will have a good standard of education and demonstrable relevant experience in management of asset databases.   Very strong IT skills will be required including all aspects of Microsoft Office software.

 

This role is subject to a standard DBS check and requires a full driving licence and access to a vehicle.

 

Please click here to view role profile

 

Closing date: Sunday 30th August 2020

Interview date: Friday 4th September 2020

 

Cleaner (Bank)

Various shifts available to cover absence

£9.30 per hour

Various locations in West Cornwall

 

We’re looking for Cleaners to join our teams working across Cornwall on a zero hour basis to cover various shifts on an ad hoc basis. You will undertake cleaning duties in void properties, communal areas and our offices.

 

A full driving licence and access to a vehicle is desirable.

This post is subject to a Basic DBS check.

 

To view the role profile click here.

 

Closing date for applications: Tuesday 18 August 2020

 

 

Multi Skilled Plumber

£20,379 - £23,975 per annum

39 hours per week plus out of hours call out as per the rota (allowance paid as applicable)

Based Redruth

 

Coastline Services Ltd are recruiting a Plumber with Multi Skilled repairs and maintenance experience, preferably with a Level 2 qualification in Plumbing. You will be required to maintain high standards of quality and customer satisfaction.

Previous experience of working with the public and the ability to work on your own or as part of a team is also required. A full UK driving license and satisfactory Basic DBS check are required.

 

To view the role profile click here.

 

Closing date Tuesday 18 August 2020

 

 

Customer Access Advisor - 6 months fixed term  

£18,720.00 - £22,024.00 p/a pro-rata
37 hours full-time
Based Redruth

 

You will be part of the Customer Access Team and will be responsible for delivering excellent customer and maintenance services providing first point resolution for customers and stakeholders.

 

The successful candidate should have:

  • The ability to communicate effectively and analyse and understand problems at the first point of contact
  • Excellent IT skills
  • Enthusiasm and ability to support our digital access initiatives
  • Experience in housing and property repairs would be desirable

See role profile here.

 

Closing date: Sunday 16 August 2020

Interviews: Monday 24 August 2020

 

Property Sales Consultant (2 posts available)

Full time - 37 hours p/w
£22,038.00 - £25,927.00 p/a
Based Redruth

 

We are Coastline Housing, an independent, not-for-profit housing association owning and managing almost 5,000 homes. Coastline is built on strong values of:  

  • Putting our customers first
  • Openness, honesty and accountability
  • Striving to be the best
  • Valuing our colleagues

We are dedicated to providing great homes, delivering great services and employing great people.

 

With Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation. We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

 

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.  Do you have a passion for providing affordable housing for the people of Cornwall? Do you have a property sales experience? Are you positive with a can do attitude? If so, then we want you!

 

Reporting to the Sales Manager you will work as part of the sales team to support Coastline's ambitious programme of sales. This includes Shared Ownership, Right to Buy, open market sales and disposals. You will help the team to ramp up its commitment to provide great customer service and will be responsible for responding to enquiries, updating databases and working on the progression of sales. You will be responsible for the whole sales process from enquiry through to legal completion. 

 

The successful candidate will be able to demonstrate experience of delivering excellent customer service and the ability to maintain rapport with customers throughout their journey. The post holder will be required to represent Coastline professionally and positively when dealing with external agencies.    

 

This role requires the post holder to be well organised and have excellent IT skills as you will be responsible for maintaining and updating customer and sales databases and the administration of all related documentation. 

 

A full clean driving licence would be required for this role and you may be required to work the occasional evening or weekend. 

 

See role profile here.

 

Closing date: Midnight Thursday 20 August 2020
Interview date: W/C Monday 24 August 2020 (face-to-face)

 

Marketing Coordinator 

Full time - 37 hours p/w
£20,379.00 - £23,975.00 p/a
Based Redruth

 

We are Coastline Housing, an independent, not-for-profit housing association owning and managing almost 5,000 homes. Coastline is built on strong values of:  

  • Putting our customers first
  • Openness, honesty and accountability
  • Striving to be the best
  • Valuing our colleagues  

We are dedicated to providing great homes, delivering great services and employing great people.  

 

With Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation. Coastline Housing has been featured in a top 50 list of the biggest social housing developers nationwide, and has been placed as the third fastest growing housing association in terms of new homes being built as a proportion of current stock. 

 

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

 

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

 

We are on the lookout for a dynamic marketing professional to join our sales team. You will help the team to promote and publicise housing schemes to allow Coastline to provide affordable home ownership quickly to those that need it.

 

Reporting to the Sales Manager you will work as part of the sales team to support Coastline's ambitious programme of sales. This includes Shared Ownership, Right to Buy, open market sales and disposals. You will help the team to ramp up its commitment to provide great customer service and will be responsible for all of the sales team's marketing and social media content. 

 

The successful candidate will help us to establish target demographics and assist in providing data to support this. The post holder will also manage the collation of customer satisfaction data to ensure that our customers are getting the best possible service. 

 

This role requires the post holder to be well organised and have excellent IT skills as you will be responsible for maintaining and updating customer and sales databases and the administration of all related documentation. 

 

A full clean driving licence would be required for this role and you may be required to work the occasional evening or weekend. 

 

See Role Profile here.

 

Closing date: Midnight Thursday 20 August 2020
Interview date: W/C Monday 24 August 2020 (face-to-face)

 

 

 

 

Closing date for applications: Wednesday 12 August 2020

 

Shortlisting

 

Please email your completed forms to hr.recruitment@coastlinehousing.co.uk and use DOCX, ODT or PDF formats only. We cannot open the Apple Pages format.

 

You can also email any additional questions or comments regarding the above vacancies, or call us on 01209 200203.

 

Only fully completed application forms will be considered. We do not accept CVs. They are not considered to be official applications and will not be accepted in lieu of a completed application.

 

Coastline is committed to keeping our administration costs down as part of our drive to put as much resource as possible into our social housing and resident activities. We will respond to your application by email where possible and inform you if you have been successful or unsuccessful on this occasion.

 

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