01209 200200
Coastline customers

Recruitment

Coastline exists to provide housing for those in need, to help improve the neighbourhoods that people live in, and to provide services that improve the quality of our Customers’ lives.

We are an independent, charitable, not-for-profit housing association owning and managing over 4,600 homes throughout Cornwall.

 

We aim to make a financial surplus to support our mission and vision.  All of our surpluses are re-invested into our charitable work.

 

Our mission statement is: Great Homes, Great Services, Great People. This is our ‘brand promise’ to our Customers, partners and other stakeholders – a clear and succinct statement of our purpose and what we stand for.  It is also underpinned by a fourth statement of “Great Foundations”, which ensures the business fundamentals are in place that enable and support our charitable mission.

 

Our impact does not end with the bricks and mortar.  We work hard to ensure our customers are living in happy and thriving communities, and we also provide opportunities for our customers to change their lives by re-entering the workplace or starting on the path to training or volunteering.  We recognise that in this time of welfare reforms and increasing prices, times are hard for many, and we are committed to helping local people improve their financial wellbeing in a number of ways.

 

Additionally, we provide a helping hand to those members of our society who find themselves in the unenviable position of being homeless, offering a range of essential services – day and night.

 

Coastline is built on strong values of: 

  • putting our customers first
  • openness, honesty and accountability
  • striving to be the best
  • and valuing our colleagues 

With Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation. 

 

We are committed to equal opportunities and welcome applications from all sections of the community.

 

You can read more about the great benefits we offer our employees on our working with Coastline page.

 

Income Management Coordinator

 

£23,174 - £27,263 per annum

37 hours per week

Based Redruth

 

The Income Coordinator will be responsible for maximising the Company’s income by effectively managing rent accounts and ensuring that all accounts in arrears are dealt with promptly and effectively, in accordance with the Income Strategy, Policies and Procedures.

 

The successful candidate will have a comprehensive understanding of Welfare Reform as well as the current benefits system. Ideal candidates will also have experience of offering advice and support to those experiencing difficulties with their finances and debts.  

 

The hours are required to be worked across 5 days and flexibility is required for start and finish times. Ability to attend evening and weekend meetings may be required and therefore must be willing to work outside 'office hours'.

 

To view a role profile click here

 

Closing date for applications: Monday 30 September 2019

 

Coastline Services have the following opportunities for a Scheduler and an Apprentice Scheduler/Administrator

 

Coastline Services offers competitive benefits, including 23 days annual leave plus bank holidays, health cash back scheme, employee discount scheme, cycle to work scheme, childcare vouchers and a bonus scheme.

 

 

Scheduler 

 

£18,252- £19,640 per annum

39 hours per week

Based Redruth

 

As a Scheduler, you will provide first point resolution for the majority of customers’ repairs and maintenance queries.  The successful candidate will have an excellent telephone manner, proven IT skills across a range of Microsoft applications and relevant experience in a similar administrative role.  You will be confident with working to tight deadlines and prioritising workload and will have excellent customer service skills. 

 

To view a role profile click here

 

Closing date for applications: Monday 30th September 2019

 

Apprentice Scheduler/Administrator – Fixed Term for 2 years

 
£12,546 per annum
39 hours per week
Based Redruth

 

This is an exciting opportunity for an enthusiastic individual willing to learn and undertake a professional training and development programme. You will work across all areas of Coastline Services to gain various experience, skills and knowledge, whilst providing admin support and assisting to deal with customer queries in our repairs & maintenance team

 

 

To view a role profile click here

 

Closing date for applications: Friday 27th September 2019

 

Supported Accommodation and Community Outreach Team Leader 

 

 

£23,174 - £27,263 per annum

37 hours per week, Sunday – Thursday 9am – 5pm

Based across Camborne, Redruth and Helston, Cornwall

 

 

At Coastline Housing we deliver our services within a Psychologically Informed Environment framework, adopting personalised, strengths based and trauma informed care approaches. Our work is focused on offering a supportive community delivering flexible, person centred support from our hub, across seven days a week.

 

 

Leading a team to deliver support that enables and promote clients independence, and the development of skills to positively move on from the service. To ensure a pathway of accommodation and support to people with complex needs experiencing homelessness.

 

 

The successful candidate will have a proven track record of delivering exemplary support services, inspirational leadership skills and have excellent communication and interpersonal skills.

 

A driving licence and access to a vehicle is an essential requirement for the post.

 

To view a role profile click here

 

Closing date for applications:         Monday 30 September 2019

Potential interview date:                  Week commencing 7 October 2019

 

 

 

Key/Support Workers

 

£18,308 – £21,539

Full time, Part time and bank positions accepted, shifts across Monday to Sunday, 8am to 11pm.

Based across Camborne, Redruth and Helston, Cornwall

 

At Coastline Housing we deliver our services within a Psychologically Informed Environment framework, adopting personalised, strengths based and trauma informed care approaches. Our work is focused on offering a supportive community delivering flexible, person centred support from our hub, across seven days a week.

 

We have exciting opportunities to deliver a new seven day service across our Homeless and Social Exclusion Service. This includes; supported accommodation and community outreach service, Crisis Accommodation, and Hospital Discharge. Service hours are delivered between 8am – 11pm.

 

Managing a case load of people with complex needs and providing individualised support packages within Coastline’s service to people regardless of tenure. Being a support champion within the service to support staff, clients, volunteers and external agencies.

 

The successful candidates will have a proven track record of delivering caring and informal, face-to-face support for a diverse client group, have excellent communication and interpersonal skills and the ability to sensitively manage challenging behaviours.

 

A driving licence and access to a vehicle is an essential requirement for the post.

 

To view a role profile for the Support Worker click here

 

To view a role profile for the Key Worker click here

 

Closing date for applications: Monday 30 September 2019

Potential interview dates: Friday 4 and Thursday 10 October 2019

 

 

 

Shortlisting

 

Please email your completed forms to hr.recruitment@coastlinehousing.co.uk and use DOCX, ODT or PDF formats only. We cannot open the Apple Pages format.

 

You can also email any additional questions or comments regarding the above vacancies, or call us on 01209 200203.

 

Only fully completed application forms will be considered. We do not accept CVs unless they are submitted as an appendix to the application form. They are not considered to be official applications and will not be accepted in lieu of a completed application.

 

Coastline is committed to keeping our administration costs down as part of our drive to put as much resource as possible into our social housing and resident activities. We will respond to your application by email where possible and inform you if you have been successful or unsuccessful on this occasion.

 

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