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In your home


Coastline can provide advice on general maintenance in your home.

These include condensation, asbestos and radon, plus the care you should take if your waste water goes to a sewage plant.


Water meters

Unlike gas and electricity, at present you can't switch to a cheaper water provider to try and save money, but for some people switching to a meter may save over £100 a year.


You don't need Coastline’s permission to have a meter - all we ask is that you let us know one is being fitted. However, your tenancy agreement requires you to ask for permission if fitting the meter means there will be alterations to the home.


To get a water meter visit South West Water’s website. It should be fitted within three months, but South West Water says work is often completed much faster.


South West Water offers free water saving devices to help you get the most out of changing over to a water meter.


Check the savings
Before having a water meter installed it is worthwhile checking what savings you could make. South West Water’s website has a calculator to help you find out. Remember, not every customer will save money.


Once a meter is newly fitted at your request you have 12 months to see whether it saves you money. You can swap back to old-style bills if it doesn’t.


If a water meter can't be installed

You have the right to have a water meter installed free of charge, unless it's not practical or is unreasonably expensive. If South West Water says it can't fit a meter but your water usage is low, ask for an assessed charge bill. This is worked out on details such as how many people live in your home.



If you are carrying out DIY or improvement works in your home remember it is possible to encounter asbestos around the home. As potential sources of fibrous dust they must be treated with caution.


The following building products and fittings used in homes may contain some asbestos:


Insulating boards
These may have been used for fire protection, heat insulation, ceiling tiles and as a building board. You could find them as boxing around pipework and lining cupboards housing a heater unit.


Asbestos cement
Flat or corrugated sheeting may have been used for garage and shed roofs and wall coverings. Moulded asbestos cement could have been used to make cold water tanks, external rainwater pipes, slates, guttering, decking, lining under eaves and flue pipes. It can also be found in some roofing materials, pressure sewerage and drainage pipes, and wall and roof covering materials.


Textured plasters, and materials for stippling ceilings or walls
Some of these products may contain asbestos, so these surfaces should not be removed but painted to keep sealed.


Other building materials
Asbestos may be found in some plastic floor tiles, cushion flooring, roofing felts, paints, jointings, and packings such as boiler and flue sealing.


Please remember

  • Asbestos containing materials are normally harmless if left undisturbed
  • Do not saw, sand, scrape, or drill holes in asbestos materials

Please contact Coastline for more advice, or take a look at the Cornwall Council website.



Radon is a colourless, odourless natural radioactive gas formed by the radioactive decay of the small amounts of uranium that occur naturally in all rocks and soils. In outside air the levels are low but it can accumulate inside buildings.


Read our Knowledge Base article to find out how we check for radon in your home, and what we can do to reduce levels if they are higher than we would like.



Legionella bacteria can cause Legionnaires‘ disease, a form of pneumonia that can kill.


They can survive in low temperatures but thrive at temperatures between 20°C and 45°C, which is why in homes they can be found in hot and cold water systems, storage tanks, pipe work, taps and showers. Temperatures above 50°C will kill them.


Reducing the risk in your home

  • When you first move in, run your shower or bath continuously for a minimum of five minutes to flush through any bacteria
  • Use all your taps regularly
  • Do not adjust the temperature setting of the boiler
  • Regularly clean shower heads
  • If you have an ongoing problem with your hot water, please notify Coastline
  • If you have been away from your home for two weeks or more, run your taps and shower through for five minutes before using the water

For more detailed information about Legionella and additional potential sources, please refer to our information sheet at the bottom of this page. 


Risk assessments

Coastline Services completes legionella risk assessments on our sheltered schemes, offices and communal flats.


They also carry out risk assessments on each of our empty properties to ensure they are safe when handed over to customers moving in.


Fire doors

If there is a fire door fitted as your front door, there are things you can and cannot do to it. Read our fire door guidance leaflet to find out the details.


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