Here at Coastline we love to hear from you.
Coastline Housing is proud to be an ‘Ambassador’ of the national Together with Tenants initiative.
We offer so many ways to share your views, get involved with your community and help to improve our services.
As part of our commitment to delivering ‘great services’, we want to listen to our customers and ‘do the right thing’, to earn and maintain trust, provide helpful, joined up services that are easy for our customers to use.
We know that our customers are key to helping us to continue to learn and improve.
Connect with us
Here are the many ways you can get involved:
CoastLines Magazine - read all about Coastline’s services and customers’ and volunteers’ achievements twice a year.
Have your say
Have Your Say survey - influence how we work with our communities and deliver services by answering questions about Coastline, our services, your home and your community in our annual customer survey.
Tell Us What You Think surveys - rate your customer experience via our quick surveys, committees, polls and discussions and find out about what’s going on in your community.
Pop-up and community events and visits - join in with Coastline events in your community, or let us know if there’s a community event coming up that we could come along to!
Mystery shopper - test how effective our services are, and provide feedback to improve services.
Make a change
Community Champions - represent your community by being a point of contact for Coastline’s Community Navigators and come along to Community Standard visits, and join our Coastline Conversation online community to answers polls, share community updates, and represent voices from your local area.
Volunteer with us - represent your community by being a point of contact for Coastline’s Community Navigators and come along to Community Standard visits, and join with other oportunities on our volunteering page.
Customer Voice - apply to join the diverse Customer Voice online group at the heart of what we do at Coastline. With a wide range of skills, they ensure that Coastline is upholding our Trust Charter commitments, through reviewing our services and making recommendations to the Customer Experience Committee that reflect our customers’ priorities.
Help us decide
Customer Experience Committee - the Customer Experience Committee membership includes customers, senior leaders and Board members, who work together to influence key decisions at Coastline.
Find out more
If you would like to join any of these groups and projects, please get in touch with our Community Navigators now at firstname.lastname@example.org, and read lots more in our Communities and Customer Experience Strategy.