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The Coastline Conversation


A key part of Coastline Housing's values is developing a relationship of trust with our customers.

That’s why we are committed to giving all our customers the opportunity to understand how our business works and influence how our services are delivered.


Under our new involvement framework and in line with our Trust Charter commitments there are lots of ways to get involved with Coastline. Find out more below - click the image to see it full size.



Listening, learning and improving together

Communication and feedback matters to us, because when we engage with our customers, we learn and improve.


We want to hear what our customers have to say through surveys, focus groups, compliments and complaints, as an important part of our approach to service improvement. 


By building relationships with customers, we get to know what works, what doesn't, what needs changing, and how best to respond when things go wrong.  In this way, we can keep learning and growing as an organisation.


We also want to let customers know what we’re up to, what’s on offer, what might be of interest, and how to get involved.


We use lots of different channels to communicate our messages. From social media and newsletters, to printed materials, and My Coastline. We’re always on the lookout for the best ways to talk.


You can register your interest in getting involved and joining the Coastline Conversation by emailing getinvolved@coastlinehousing.co.uk


Local events for customers – open to all 

Every year we hold several events designed for every Coastline customer to come along to.


Look out for news and events in your neighbourhood – join our Coastline Communities group on Facebook, Twitter and Instagram.


Community events and pop-ups

These events are an opportunity to talk to our teams, managers and Board members about topics that are important to you, and for Coastline to reach a wide range of customers, and have some fun.


Customer at the Heart Awards (CATH)


Each year we host an event to celebrate the amazing work our customers do, in their communities and with Coastline.  This is also an opportunity for customers, Coastline and our partners to nominate a neighbour or community hero for their great work and the impact they have on their local community or other Coastline customers.


Click here for pictures and a round up from our CATH celebrations this year.


Related Documents

My Coastline is the easy way to report a repair and book an appointment. Download the app for Apple, Android or Amazon from your device's store.
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