01209 200200
Coastline customers

Recruitment

 

Coastline exists to provide housing for those in need, to help improve the neighbourhoods that people live in, and to provide services that improve the quality of our Customers’ lives.

We are an independent, charitable, not-for-profit housing association owning and managing almost 5,000 homes throughout Cornwall.

 

We aim to make a financial surplus to support our mission and vision.  All of our surpluses are re-invested into our charitable work.

 

Our mission statement is: Great Homes, Great Services, Great People. This is our ‘brand promise’ to our Customers, partners and other stakeholders – a clear and succinct statement of our purpose and what we stand for.  It is also underpinned by a fourth statement of “Great Foundations”, which ensures the business fundamentals are in place that enable and support our charitable mission.

 

Our impact does not end with the bricks and mortar.  We work hard to ensure our customers are living in happy and thriving communities, and we also provide opportunities for our customers to change their lives by re-entering the workplace or starting on the path to training or volunteering.  We recognise that in this time of welfare reforms and increasing prices, times are hard for many, and we are committed to helping local people improve their financial wellbeing in a number of ways.

 

Additionally, we provide a helping hand to those members of our society who find themselves in the unenviable position of being homeless, offering a range of essential services – day and night.

 

Coastline is built on strong values of: 

  • putting our customers first
  • openness, honesty and accountability
  • striving to be the best
  • and valuing our colleagues 

With Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation. 

 

We are committed to equal opportunities and welcome applications from all sections of the community.

 

You can read more about the great benefits we offer our employees on our working with Coastline page.

 

Stock Condition (Building) Surveyor

£26,202 - £30,826 per annum

37 hours

Based Redruth

 

We have an exciting opportunity to join our experienced and customer focused Technical Services team. Primarily carrying out condition surveys on our housing stock the successful candidate will diagnose and manage responsive maintenance activities, specify works, provide expert advice and opinion on maintenance matters.

 

Along with a relevant Building Studies qualification, you will also have a sound knowledge of building construction particularly within domestic dwellings. Sound communication and IT skills are essential.

 

To view a role profile click here

 

Closing date: Friday 7 February 2020

Interview date: Friday 14 February 2020 

 

 

Homeless Service

 

At Coastline Housing we deliver our services within a Psychologically Informed Environment framework, adopting personalised, strengths based and trauma informed care approaches. Our work is focused on offering a supportive community delivering flexible, person centred support from our hub, across seven days a week.

 

We have the following exciting opportunity to grow and develop our service.

 

Client Support and Partner Worker – 18.5 hours

Shifts will include Wednesday, Thursday and Friday with some evenings
£18,308 - £21,539 per annum pro rata
Based Pool (will involve travel within the West Cornwall area)

 

The successful candidate will lead the delivery of person centred and friendly support services to customers within the Homeless service. The service is flexible and responsive to customer needs and includes individual work, working in partnership with agencies and a focus on our Partner Project to further enhance our client support services.

 

You will have a proven track record of delivering excellent informal, face-to-face support for a diverse client group, have a great sense of humour and have the ability to sensitively manage challenging behaviours.

 

To view a role profile click here 

 

Closing date: Sunday 2 February 2020

 

 

Extra Care and Support Assistants

 

Based Miners Court, Redruth
37 hours per week
Shifts are based on a 2 week rolling rota to include evenings and weekends.
From £9.23 per hour – rate of pay dependent on experience

 

Bank – day and night shifts offered when cover is required, to include evenings and weekends.
£9.44 per hour

 

We are Coastline Housing, an independent, not-for-profit housing association owning and managing over 4,500 homes.

 

Coastline is built on strong values of:

 

• putting our customers first;
• openness, honesty and accountability;
• striving to be the best; and
• valuing our colleagues

 

We are dedicated to providing great homes, delivering great services and employing great people.

 

With Investors in People Silver accreditation, a placing in the Top 100 Best Not-for-Profit organisations to work for, and a Care Quality Inspection Rating of “Good”, Coastline is a growing company with a strong reputation.  It’s an exciting time to join our team!

 

We have opportunities available to join our dedicated team at Miners Court.

 

The role provides unobtrusive care and support, including all aspects of personal care and daily living, to customers in their own home, meeting their individual needs and preferences, whilst working in a flexible, respectful and caring manner.

 

You will undertake shifts on a 2 week rolling rota to include evenings & weekends and be based in one location.

 

These posts are subject to an Enhanced Disclosure and Barring Service Check. 

 

To view a role profile for Extra Care & Support Assistants click here

To view a role profile for Bank click here

 

Closing date: Monday 3 February 2020

 

 

Day Centre Care Assistant - £9.00 per hour

18 hours per week – Monday, Thursday & Friday – 9:30am to 3:30pm
Based Redruth

 

Join our passionate and dedicated Social Hub (Day Centre) team at Miners Court, delivering a range of interactive and stimulating activities alongside professional, assisted care and support services that will empower individuals to choose, maintain and enjoy an independent and secure lifestyle, reducing social isolation.

 

This post is subject to an Enhanced Disclosure and Barring Service Check. 

 

To view a role profile click here

 

Closing date: Monday 3 February 2020

 

 

Customer Access Advisor – Fixed term for 12 months  

£18,308 per annum

37 hours full-time

Based Redruth

 

You will be part of the Customer Access Team and will be responsible for delivering excellent customer and maintenance services providing First Point Resolution for customers and stakeholders.

 

The successful candidate should have:

 

•         The ability to communicate effectively and analyse and understand problems at the first point of contact.

•         Excellent IT skills.

•         Enthusiasm and ability to support our digital access initiatives.

•         Experience in housing and property repairs would be desirable.

 

To view a role profile click here

 

Closing date: Sunday 19 January 2020

Interviews: Monday 27 January 2020

 

 

Tenancy Management Co-ordinator

£23,174 to £27,264 per annum

37 hours

Based Redruth

 

We have an exciting opportunity to join our Tenancy team.  We are looking for someone with a strong background in Housing Management, to deal with all aspects of tenancy management including sign-ups, mutual exchanges, home visits, ASB and neighbourhood management duties.

 

This is a challenging role which will predominantly focus on our more vulnerable customers to offer bespoke tenancy support but you will also need to have a flexible approach to cover generic tenancy management work as required.

 

The successful candidate will manage a caseload across all geographical areas of our housing stock and must provide excellent service delivery in accordance to the Corporate Plan, policies and procedures, and have a customer focused approach to all aspects of work.

 

This post is subject to a Basic Disclosure & Barring Service Check. A full driving licence and access to a vehicle is also required.

 

To view a role profile click here

 

Closing date: Sunday 19 January 2020

 

 

Welfare Reform Co-ordinator – Fixed Term for 18 months

£23,174 to £27,263 per annum

37 hours

Based Redruth

 

This is an exciting opportunity to join our Income Management Team in this new role, supporting our customers through one of the biggest changes to the benefits system, Universal Credit. This role will focus on supporting our customers to maximise their income in order to help sustain their tenancy, providing advice on budgeting, rent payments, money management and referring to partner agencies as required.

 

The successful candidate should have previous experience of providing benefit advice in a similar environment and a good knowledge of Universal Credit.

 

This post is subject to a Basic Disclosure & Barring Service Check. A full driving licence and access to a vehicle is also required.

 

To view a role profile click here

 

Closing date:  Sunday 19 January 2020

Interview Date: w/c Monday 27 January 2020

 

 

Shortlisting

 

Please email your completed forms to hr.recruitment@coastlinehousing.co.uk and use DOCX, ODT or PDF formats only. We cannot open the Apple Pages format.

 

You can also email any additional questions or comments regarding the above vacancies, or call us on 01209 200203.

 

Only fully completed application forms will be considered. We do not accept CVs unless they are submitted as an appendix to the application form. They are not considered to be official applications and will not be accepted in lieu of a completed application.

 

Coastline is committed to keeping our administration costs down as part of our drive to put as much resource as possible into our social housing and resident activities. We will respond to your application by email where possible and inform you if you have been successful or unsuccessful on this occasion.

 

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