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Privacy Policy

Use of Personal Information

In the course of using this website you may be asked to supply information that personally identifies you or allows us to contact you. For example, personal details will be required when submitting a repairs request form, contact form, or a Register of Housing Needs request.

The amount of personal information you are required to supply will normally be limited to that which is necessary to supply the service or carry out the transaction you have requested.

The personal information we collect from you will be used by Coastline Housing Ltd to provide the service or carry out the transaction you have requested or authorised.

We do not sell, trade or rent your personal information to others. We do, however, use other companies to provide limited services on our behalf, such as responsive repairs. Only personal information necessary to deliver the service will be provided to these companies. We will inform them that they are prohibited from using that information for any other purpose.

Coastline Housing Ltd may disclose personal information if required to do so by law, in an emergency or in the good faith belief that such action is necessary.

Security of Personal Information

As required by the UK Data Protection Acts of 1984 and 1998, strict security procedures are followed in the storage and disclosure of information, which you have given, with the purpose of preventing unauthorised access and use of your information.

When sensitive personal information (such as tenancy reference) is supplied, we will endeavour to ensure that it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. This is designed to ensure that your information (tenancy reference or statements details for example) cannot be read as it travels over the Internet.

Your Consent

In using our web site, you consent to the collection and use of this information by both ourselves and our business partners in the ways described above.


On registering with us for use of the Customer Area you will be able to choose a username and will be asked to supply the answers to three questions.

The information you supply at this stage will be stored and only used in the process of authenticating you when you log on to this system and nobody else.

This information will not be used for any other purpose and we will not pass this information on to any third parties.

Should you no longer wish to use this service then contact us and we will remove this information from our database.

Customer Zone Access Code

Once you have registered, you will be issued with a password for access to the customer area. You are responsible for keeping this password secret. Coastline Housing Ltd does not accept responsibility for any breach of data confidentiality resulting from your not keeping this password secured.

External links

We are not responsible for the content or privacy practices of any websites that are linked from this site.


Databases in the Coastline Housing Ltd network are password protected and we have security measures in place to prevent the loss, misuse or alteration of information under our control.


For any other information please contact us customer.service@coastlinehousing.co.uk


Cookie Name Purpose
Feature Detection has_js Allows our website to detect whether you have Javascript enabled, so that it can tailor the user experience accordingly.
Google Analytics _utma, _utmb, _utmc, _utmz These cookies are used to collect information about how visitors use our website. The information collected is entirely anonymous.
YouTube PREF, YSC, VISITOR_INFO1_LIVE, use_hitbox Used for embedded YouTube videos.
Adobe Typekit user_segment Used for font replacement to enhance the appearance of text.


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