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A year in celebration


Annual Report

Explore our Customers’ Annual Report to see how we’re continuing to improve our services and how well you think we’re doing.  


Discover our customer stories from across our communities.


The most recent annual report reflects on the 12 months from April 2019 to March 2020, and our achievements as a company and with our customers’ support.


Impact Assessment

Our Impact Assessment celebrates the impact of customer involvement activity over the past year 2019/20.  The report highlights how customers can:

  • make a difference to how Coastline works, and improve the services they receive
  • gain skills, confidence and experience from working with other customers and Coastline colleagues
  • hold Coastline to account

You can read the Impact Assessment below.


2020/21 saw some huge achievements, most notably the creation of our Customer Voice group and our Trust Charter.


That Impact Assessment, plus new commitments for 2021/22 are coming soon! 


Customer at the Heart awards

At Coastline we value our customers and take the opportunity every year to come together and celebrate achievements and community connections.


Here is your annual chance to highlight the amazing ways in which customers, community members and partners have supported one another.


This year’s award winners:


Community spirit award - Don Gardner from the CPR Foodbank

Don accepted the award on behalf of himself and his wife Jen, who passed away last year, and on behalf of the team of people he works with. They started the foodbank in 2008. During the first lockdown 26,000 meals were handed out with around 500 local families supported. 


Community spirit award - David Williams from the Mustard Seed charity 

David and volunteers provide food bank support to people in the Helston and The Lizard area.


Volunteer of the year - Steve, Coastline Homeless Service client

Steve has been a huge help with running the Homeless Service library. He has also helped with the organisation of Christmas donations throughout December, enabling the team to provide food hampers and shoeboxes to all clients of the crisis and supported accommodation. As well as volunteering at the Homeless Service, he also donates his time to the Camborne, Pool and Redruth food bank, helping to provide an essential service to the local community. 


Young hero - Kira Mills from Redruth

Kira was nominated by a neighbour for helping her during the lockdowns with shopping and other chores. Kira is studying public services at college and wants to join one of the uniformed public services as she is passionate about having a career that helps others. 


Community hero - John Jasper from Redruth

John was recognised for the great kindness and support he shows his neighbours. He cooked Christmas dinner for several neighbours and also looked out for a neighbour who was terminally ill. John was described by his neighbours as a ‘cheery soul’ who is always happy to help.


Newly involved with Coastline - Joe De-Ville of Trewoon

Joe received this award for his work helping to shape Coastline’s services to benefit all customers.


Digital achiever - Wendy James of Camborne

Wendy moved from being a self-confessed technophobe to embracing virtual coffee mornings to keep people connected throughout lockdown, even encouraging others to take part.


Green project or eco warrior- Suzy Currell of Constantine

Suzy took a patch of grass and transformed it into a mini orchard to encourage people to use this piece of the environment recreationally and to plant more trees to help combat climate change.


Customer Stories

Read our real-life customer stories, covering everything from volunteering, customer involvement, community projects and journeys into work and training.


Wendy’s journey as an involved customer first started when she attended a Coastline Away Day at Paradise Park in 2015. She heard about the range of opportunities that she could volunteer her time to get involved with and was interested from the start.


Residents at Miners Court Extra Care in Redruth have created a video to say thanks to local school children who sent them lots of Christmas cards. The students were from Trewirgie School in Redruth, Nansloe Academy in Helston and Weeth, Roskear and Penponds schools in Camborne. Find out more about Care with a Christmas Card.



Here is Claire, who has volunteered with Together With Families.



Lisa has volunteered in a number of roles with Coastline:



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