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Welfare Reform


The Government is making changes to the benefits system, a process known as Welfare Reform.

Universal Credit

Universal Credit will replace many existing benefits and provide both in and out of work support for people of working-age who make a claim.


In Cornwall some people making new claims get Universal credit. In the coming months lots more will have their existing claims swapped to Universal Credit. Six benefits are included:

  • Housing Benefit
  • Jobseeker’s Allowance
  • Working Tax Credit
  • Child Tax Credit
  • Employment and Support Allowance
  • Income Support

Once you’ve claimed Universal Credit, any benefits that it replaces will stop and you’ll start getting Universal Credit instead. Remember, any other benefits can be claimed for as usual.


If you currently receive Housing Benefit it is usually paid directly to Coastline every four weeks, but it will be included in your Universal Credit which will be paid to you once a month. From that money you must then make rent payments to Coastline.


Universal Credit will only be paid straight into a bank account, so you must have one to receive your money.


As there could be a delay in payments reaching you during the switch we suggest you start paying £3.70 extra per week to get your rent account into credit. This will help make sure you do not get into arrears. Contact us for more information on how this could work for you.


For more information on Universal Credit take a look at the gov.uk website.



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