In this section you can make a payment through My Coastline, and find out about other ways to pay your rent.

Coronavirus

Many of our services are reduced or running differently during the coronavirus outbreak. Please see the latest updates on our dedicated coronavirus page, which has information on what to do if your income has reduced.

My Coastline - apps and online

Our online service for your mobile, tablet and computer is the best way to get in touch.

Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services

Sign-up or sign-in at:

• My Coastline on this website
• My Coastline app for Apple, Android and Amazon

Email the team

Contact our Income Management team directly about your rent and payments by emailing income@coastlinehousing.co.uk.

If you need help with Universal Credit, benefits, or other support, please email welfarereform@coastlinehousing.co.uk.

Experian Rental Exchange

The past 12 months have been particularly difficult for many. We have been working positively with our customers who have been impacted by Coronavirus in some way, offering support to get back on their feet.

During this time, we made the decision to cease submitting rent payment information to Experian’s Rental Exchange. The idea behind the Rental Exchange is for customers to gain an online footprint and improve their credit rating in the same way as paying a mortgage and would benefit those who do not have a credit ‘file’ .

However, Coastline have not submitted a payment file to Experian over the last 12 months because we felt that we wanted to protect customers from being further negatively affected. We have taken this opportunity to leave the Rental Exchange and hope that you understand our reasons for this.