My Rent

In this section you can make a payment online, and find out about other ways to pay your rent.

My Coastline

Our online service for your mobile, tablet and computer is the best way to get in touch.

Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services

Join free now at the My Coastline page - and head there at any time by clicking the My Coastline link at the top of all our web pages.

We are responsible for collecting and recovering the majority of income and arrears including:

Rent for homes including sheltered properties
Rent for garages
Rent and service charges for Coastline's Homeless Service
Service charges for all customers
Re-chargeable work (repairs caused by damage or neglect)
Coastline Assist charges
Rent and service charges for shared ownership
All leasehold charges
Former tenancy arrears (money still owed after a resident has vacated a property or garage)

The means the team must:

Monitor over 5000 accounts a week
Review and set service charges for all customers annually
Send letters, and provide assistance through home visits, appointments at our offices and over the phone
Provide help with claiming Housing Benefit, and calculate Housing Benefit estimations
Offer basic debt advice and put customers in touch with other agencies
Set up affordable payment agreements
Prepare and present cases to Court for legal action
Monitor agreements including Court Orders
Carry out evictions where necessary
Set up, amend and monitor over 1200 direct debits
Arrange all customer refunds

Reporting a repair? Save time with My Coastline! Click the link at the top of the page to register or log in.

Garrick, Coastline's digital dog.