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Make payments using My Coastline

My Rent


In this section you can make a payment online, and find out about other ways to pay your rent.


My Coastline - app | mobile | tablet | computer

Our online service for your mobile, tablet and computer is the best way to get in touch.


Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services


Sign-up or sign-in at:

Income Management Team

We are responsible for collecting and recovering the majority of income and arrears including:

  • Rent for homes including sheltered properties
  • Rent for garages
  • Rent and service charges for Coastline's Homeless Service
  • Service charges for all customers
  • Re-chargeable work (repairs caused by damage or neglect)
  • Rent and service charges for shared ownership
  • All leasehold charges
  • Former tenancy arrears (money still owed after a resident has vacated a property or garage)

The means the team must:

  • Monitor over 5000 accounts a week
  • Review and set service charges for all customers annually
  • Send letters, and provide assistance through home visits, appointments at our offices and over the phone
  • Provide help with claiming Housing Benefit, and calculate Housing Benefit estimations
  • Offer basic debt advice and put customers in touch with other agencies
  • Set up affordable payment agreements
  • Prepare and present cases to Court for legal action
  • Monitor agreements including Court Orders
  • Carry out evictions where necessary
  • Set up, amend and monitor over 1200 direct debits
  • Arrange all customer refunds
Reporting a repair? Save time with My Coastline! Click the link at the top of the page to register or log in.
Garrick, Coastline's digital dog.
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