In this section you can make a payment online, and find out about other ways to pay your rent.

My Coastline

Our online service for your mobile, tablet and computer is the best way to get in touch.

Report it - tell us anything you need us to know

Book it - book and manage your repairs appointments

View it - see your accounts and make payments

Manage it - read our replies to you all in one place

Find it - lots of information about your home and our services

Join free now at the My Coastline page - and head there at any time by clicking the My Coastline link at the top of all our web pages.

Income Management Team

We are responsible for collecting and recovering the majority of income and arrears including:

• Rent for homes including sheltered properties
• Rent for garages
• Rent and service charges for Coastline's Homeless Service
• Service charges for all customers
• Re-chargeable work (repairs caused by damage or neglect)
• Coastline Assist charges
• Rent and service charges for shared ownership
• All leasehold charges
• Former tenancy arrears (money still owed after a resident has vacated a property or garage)

The means the team must:

• Monitor over 5000 accounts a week
• Review and set service charges for all customers annually
• Send letters, and provide assistance through home visits, appointments at our offices and over the phone
• Provide help with claiming Housing Benefit, and calculate Housing Benefit estimations
• Offer basic debt advice and put customers in touch with other agencies
• Set up affordable payment agreements
• Prepare and present cases to Court for legal action
• Monitor agreements including Court Orders
• Carry out evictions where necessary
• Set up, amend and monitor over 1200 direct debits
• Arrange all customer refunds