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Independent help and advice


There are a number of organisations who can help if you are having problems with paying your rent, arrears or debts.

Citizens Advice Cornwall

For free advice on debts, legal affairs and benefits:

My Money Steps

If you are struggling to pay credit cards, loans or household bills, you can get help with debts at the My Money Steps site. It is a free and easy to use service from National Debtline which will give you a personalised action plan to manage your debts and help get rid of the stress that goes with them.


Money Advice Service

Visit the Money Advice Service page for free, clear, unbiased advice to help you manage your money. 



For free advice about homelessness, homeless prevention, housing benefit issues, poor housing, and tenancy problems, call 0344 515 2300 or visit the Shelter website.


StepChange Debt Charity



Cornwall Council’s Housing Advice Team

For free advice about homelessness and many other housing issues call 0300 1234 161 or take a look at the Housing pages on their website. You can also visit the council's Information Service near you


Help from charities

The charities shown below are often used by our customers:


Christians Against Poverty - a national UK debt counselling agency.


Royal British Legion - a UK charity that provides financial, social and emotional support to millions who have served and are currently serving in the Armed Forces, and their dependants.


Debt Advice Foundation - a registered national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt.

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