If you're having problems with paying your rent, arrears or debts, get in touch with our dedicated team
Did you know we have colleagues dedicated to offering extra support to customers who may be facing financial or general wellbeing issues?
Anna-Marie and Katie work in our Income Team and have lots of knowledge to be able to support customers who might be struggling with rent arrears, debt, budgeting, benefits such as Universal Credit, or need some help applying for funding for white goods and other essential items.
COVID has been a financially difficult time for many people. If you are struggling, please do reach out for a chat with Anna-Marie or Katie – we might be able to help. If you have recently become or are at risk of becoming made redundant, you can reach out to us to see what you may be entitled to.
Anna-Marie says: “We have been supporting a customer with his finances during lockdown. He told us: ‘I have nothing, nothing in my cupboard and I am living a miserable life.’
The customer didn’t have a fridge or washing machine and was struggling with budgeting.
We discussed his finances and what he could do to make things more affordable, we managed to get him a food hamper delivered and sourced some funding for him to have a fridge freezer and washing machine.
This has helped him tremendously, as he was struggling to the laundrette every couple of weeks, and with his mobility issues found this difficult as well as expensive. This has improved his daily life and he was extremely thankful.”
Katie says: “We have been supporting another customer who was suffering with her mental health and not receiving the correct benefits. She had high rent arrears and was burying her head and not engaging well with her rent officer.
After having a conversation with her, we put her mind at ease and she knew we just wanted to help. We supported her to apply for Universal Credit and looked at her expenditure and debt. With this, we were able to help her set up affordable payment plans, which was a weight lifted off her shoulders.
Because of the support we gave her, she started to feel more confident and decided she was ready to get some support for her mental health through counselling, which we pointed her in the right direction of. Due to some personal circumstances, the customer was eligible for Discretionary Housing payment.
This meant we were able to apply for some funding to wipe her arrears, we then worked with her to make sure she could stay on top of her rent payments moving forward and was given a complete fresh start.”
Citizens Advice Cornwall
For free advice on debts, legal affairs and benefits:
- Visit the website www.citizensadvicecornwall.org.uk
- Call 03444 111444 to speak to an advisor or make an appointment
- Text ADVICE to 78866
My Money Steps
If you are struggling to pay credit cards, loans or household bills, you can get help with debts at the My Money Steps site. It is a free and easy to use service from National Debtline which will give you a personalised action plan to manage your debts and help get rid of the stress that goes with them.
Money Advice Service
Visit the Money Advice Service page for free, clear, unbiased advice to help you manage your money. You can also access the Money Management Tool here. This tool allows you to assess your situation very quickly by answering some questions online, and gives some great budgeting and financial guidance.
For free advice about homelessness, homeless prevention, housing benefit issues, poor housing, and tenancy problems, call 0344 515 2300 or visit the Shelter website.
StepChange Debt Charity
Cornwall Council’s Housing Advice Team
Help from charities
The charities shown below are often used by our customers:
Christians Against Poverty - a national UK debt counselling agency.
Royal British Legion - a UK charity that provides financial, social and emotional support to millions who have served and are currently serving in the Armed Forces, and their dependants.
Debt Advice Foundation - a registered national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt.