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Investing in Volunteers

Volunteer Manager with IIV certificate


Recognition for Coastline Housing volunteers


Coastline Housing has recently achieved the Investing in Volunteers Quality Standard, recognising the excellent work the charity does with volunteers.


Tamsyn Pegler, Volunteer Manager for Coastline, said: “We are extremely proud to have renewed our Investing in Volunteers accreditation for a second time. It demonstrates our continued commitment to the involvement of volunteers within the organisation and provides standards which we can benchmark ourselves against ensuring volunteers are valued and supported throughout their time with us. This has been essential during the coronavirus pandemic which has seen our volunteers go above and beyond in adapting their roles to meet the needs of our customers. We look forward to the time when we can physically come together to celebrate this fantastic achievement.” 


Coastline Housing was assessed against a range of best practice standards and proved to excel in all aspects of working with its volunteers. These standards ensure volunteers develop essential skills while increasing the range of services provided to customers and clients at the Homeless Service in Pool, Miners Court Extra Care in Redruth, and at Coastline’s main office. 


Louise Beard, Coastline Housing’s Deputy Chief Executive, adds: “This is an incredible achievement for Coastline to retain this prestigious award. The difference our volunteers make to the lives of so many of our customers in different ways is truly incredible and the award confirms the importance for the future of Coastline’s Volunteer programme.” 


Investing in Volunteers (IiV) is the UK quality standard for excellence in volunteer management. IiV aims to improve the quality of the volunteering experience for all volunteers and for organisations to acknowledge the enormous contribution made by volunteers. IiV is managed by the UK Volunteering Forum and delivered by NCVO, Volunteer Scotland, Volunteer Now in Northern Ireland and Wales Council for Voluntary Action. 


IiV’s good practice development areas cover all aspects of volunteer involvement, ensuring an excellent volunteer experience from interview to exit: 

  • Planning for volunteer involvement 
  • Recruiting and matching volunteers 
  • Recognizing and rewarding volunteers 


Further information about Investing in Volunteers can be found on www.iiv.investinginvolunteers.org.uk. It is the only quality standard that has independent external validation with a UK Quality Assurance Panel that makes recommendations to the UK Volunteering Forum, the awarding body. 


UK Volunteering Forum represents the lead Volunteer Development Agencies in England, Scotland, Wales and Northern Ireland. 

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