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Customer Voice and Together with Tenants logos

Customer Voice


We're launching our new online customer feedback space – Customer Voice.

It's designed to make it easier for us to empower our customers to give us feedback about the services we provide.


Hear about how you can get involved from the start, with our Chief Executive Allister Young.



Customer Voice consists primarily of the customers who live in our homes. The interactive space is where teams across Coastline upload information and topics with requests for your feedback.


With an accessible membership process, you can take part in as many reviews as you wish. The group looks at data and documents, and identifies potential improvements. Formal recommendations and findings are presented to a committee of senior managers, which feeds into our Board.


Heads of department are responsible for implementing the recommendations and feeding back to Customer Voice members on any progress made. Reviews and results are published in our CoastLines magazine and on our website.


Each month we have a £50 Love to Shop voucher to give away as a thank you. Simply share feedback with us to be entered into the monthly prize draw.


Interested? Send an email now to getinvolved@coastlinehousing.co.uk

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