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Community Standard inspections


To help maintain standards of communal spaces, our Tenancy and Technical Services teams inspect communities to look at things like gardens, grounds maintenance, and health and safety in communal areas. 


Members of the Community Investment team also join the inspections to offer customers support with digital inclusion, signpost to training and support agencies, and help tackle social isolation.


Inspections take place across the year. The number of visits to each area are based on the following categories:

  • Red – monthly inspections
  • Yellow – quarterly inspections: March, June, September and December
  • Green – six-monthly inspections: June and December

Our aim is have to have every area move to at least the yellow category. You can download a list of areas and categories at the foot of this page.


During the Community Standard inspections, we look at issues including:

  • Internal and external shared areas of blocks
  • Grounds maintenance
  • Cleaning
  • Bin stores
  • Any health and safety issues
  • Conditions of gardens
  • Fly tipping
  • Graffiti

We welcome customers joining us on our inspections. Please look out for information on social media. However, you can give us feedback at any time about your neighbourhood - fill out our quick online survey.


Tenancy Management Coordinators and Area Surveyors map

On this map you can see which Tenancy Management Coordinator and Area Surveyor covers your area. Click here to see a larger map with more detail.

Your Tenancy Management Coordinators

The Tenancy Management team is responsible for dealing with all aspects of the Tenancy Management including undertaking Community Standard Inspections, dealing with antisocial behaviour, mutual exchanges, escalations and queries relating to the ‘OkEachDay’ older persons service, carrying out property visits and supporting customers with hoarding, managing the tenancies for all customers, and taking appropriate enforcement action when conditions of tenancy are breached.


Click the link to get to know your Tenancy Management Coordinator:

Your Area Surveyors

Click the link to get to know your Area Surveyor:

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