Coastline supports customers who are in need of extra help with maintaining a tenancy, or day-to-day tasks.

The Independent Living Service Advisors look after 31 schemes tailor made to provide Independent Living for those aged over 60, or who have a disability. .

What is The Independent Living Service?
The Independent Living Service (ILS) is a support service delivered predominantly to Coastline Housing Customers. Coastline Housing provide self contained accommodation for people aged over 60, or who have a disability. It is designed for people who need the reassurance of knowing that emergency assistance is available 24 hours a day. It is ideal if you want to live independently while knowing that help is on hand if needed.

Each property has a bedroom, bathroom, lounge and a kitchen. Some have communal lounges, laundry facilities, lifts, disabled bathing facilities, guest rooms and door entry systems. All properties have smoke detectors, with fire alarm systems in the complexes.

All Independent Living accommodation is supported by an Independent Living Service Advisor and has the option of an Emergency Alarm system which is covered 24 hour a day.

We also offer an ActiveLink service, which provides telecare monitoring equipment and an urgent response alarm for people who are finding it harder to live on their own at home, regardless of tenure. See our ActiveLink Page on the left hand side for further information.

How do I apply for the Independent Living Service?
The application process is the same as for any other property. Click here to apply.

To qualify  for the Service you must either be over 60 or have a disability.

If you would like to view any of our properties please contact the Independent Living Service Coordinator on 08082027728 or email alice.blenes@coastlinehousing.co.uk

What happens once you have applied?

Your application will be processed and you will be shortlisted for suitable properties and notified. For further information contact 08082027728.

When a property is found which may be suitable, the Independent Living Service Advisor will contact you to arrange a needs assessment and an accompanied viewing. During this viewing he/she will explain about the service and assess your needs.

Once you move in, the ILS Advisor will introduce you to the service and design a Support Plan with you. A Support Plan identifies your basic needs and the services we need to provide for you. You will also be given an 'Introduction to the Independent Living Service' pack, with more information about your scheme.

We aim to meet the varying needs of new and existing customers. So let us know if you have a request for an adaptation to your home because of a disability, or would like information in a different language or format such as Braille, audio cassette or large print.