Pay rent
There are many ways to pay your rent to Coastline.
Account balances
To check your account please register for a customer login so you can see it online or in the Coastline Housing App. Or call 01209 200200 between 8am and 6pm on weekdays.
Online
Our online payments provider is allpay which accepts debit or credit cards - click the logo to pay.
The allpay site will ask you to register on your first visit. For this you will need the 19 digit Payment Reference Number (PRN) from your Coastline payment card.
Please contact us if you do not have a Coastline payment card. Our Customer Access Team will be able to give you the Payment Reference Number.
Coastline Housing app for mobile and tablet
Download our free Coastline Housing App to make payments from your Apple or Android device, or Windows Phone.
As with online payments, you will be asked to register with allpay on your first visit. If you have an allpay login for online payments you can use the app straight away - you do not need to register again.
By phone
Call our usual number between 8am and 6pm then press option one to make a payment.
Outside these hours you can also call the 24 hour payment line run by allpay directly on 0844 557 8321. Note that calls to 0844 numbers will be charged at 7 pence per minute plus your phone company’s access charge, which may vary depending on provider.
Payments can be made using any debit or credit card. Have your Coastline payment card to hand.
Direct Debit
If you have a bank or building society account, Direct Debit is a quick, efficient and secure way to pay your rent.
Payments can be taken regularly on any days of the month to suit you - weekly, fortnightly, four weekly or monthly.
Customers paying by Direct Debit are entered into a quarterly prize draw to win £150 in Love to Shop vouchers, so it could be worthwhile making the switch.
To set up a Direct Debit please call and ask to speak with your income manager, or send a message using the quick contact form to the right so we can phone you back.
We will write to confirm the Direct Debit is set up and what your payments will be at least ten days before the first one is taken.
If there are any changes to your rent or your housing benefit we will automatically adjust your payments and tell you in writing.
Coastline payment card
With your Coastline payment card you can pay at any Post Office using cash, cheques, credit cards and debit cards. At convenience stores with a PayPoint machine you can pay with cash.
You do not have to fill in any forms. Just give your Coastline payment card to the cashier and tell them how much you want to pay. You will receive a receipt.
The cashier cannot see your rent account. Your privacy is protected at all times.
If you lose your Coastline payment card simply send us a message or email customer.service@coastlinehousing.co.uk to request another one. Your new card will usually arrive within a week.
Please do not use your card at a PayZONE machine as your payment will not be allocated to your account.
Coastline House reception
Payments can be made using cash, by cheque, or using your debit or credit card.
Cheques and postal orders
Please send payments to:
Coastline Housing Ltd
Coastline House
4 Barncoose Gateway Park
Redruth
Cornwall
