Customers' opinions of Coastline Housing have significantly improved in the past two years, giving the local landlord a customer satisfaction rating that puts it among the best in Britain, according to a major survey.
More than 1,800 people throughout the Kerrier District responded to the survey carried out by an independent consultancy earlier this year.
The survey revealed an overall satisfaction rating of 85% - up 5% from the previous survey carried out in 2005.
The document also revealed that the majority of customers (85%) felt their rent offered good value-for-money, over four out of five customers were satisfied with their neighbourhood and satisfaction with accommodation was also very high (89%).
CEO, Bjorn Howard, said: "Getting a customer satisfaction rating that puts us amongst the best in Britain is a great result but there is always more to be done. We can't and won't be complacent. With the ongoing dedication of our strong staff team will be looking at how we can continue to improve our services, invest in our customers' homes and help create thriving local neighbourhoods."
Asked about Coastline staff, 90% of customers rated them as helpful and 90% of customers also stated they were pleased with how the Company kept them informed.
When it came to repairs and maintenance, 96% of customers said they were happy with the attitude of workers, 92% reported they were happy with the speed of completing work and 90% were pleased with the overall quality of the work. Overall, there has been a 7% increase in satisfaction with repairs and maintenance since 2005.
Local communities have also signaled to the Company where they feel more could be done to improve their neighbourhoods. Customers felt the key issues in their neighbourhoods were parking, litter, vandalism and dogs, all of which highlight to Coastline that there is still more work to be done.
Mr Howard explained: "The survey has given us a lot of food for thought and will help to steer our work over the coming months and years. We're delighted that customers have given such a positive response to our current services - and this means we have more resources to plough into areas that they feel are still in need of improvement."
A full copy of the report can be found below.
