A minority of our customers are abusive, threatening or violent towards staff and contractors. In such cases, it may be considered unsafe to visit these customers alone. We are developing procedures for making sure that staff and contractors are not placed at risk in their day to day job and alongside this we wanted to agree with customers what they feel is an acceptable way to treat people working for, or on behalf of Coastline.
In May, members of all of our sounding boards got together to agree an acceptable behaviour agreement for customers. Currently we have a code of conduct that sets out what customers can expect from staff and contractors working on behalf of the Company. The acceptable behaviour agreement sets out how customers will treat staff and contractors. This agreement will be published in the next newsletter and displayed in our offices. It will also be given to all new customers moving into one of our homes.
This is just one example of how customers can influence the way we deliver our services, if you would like to find out more about how to get involved, please contact 08452 700720 and ask to speak with either Hazel Bettens-Sewell or Leanna Barton.
