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New Coastline Housing homes

Moving in

Before you move in, your home is carefully checked to ensure it meets the standards our customers have helped us set for the properties we let.


We let our homes in a condition that is:

  • Safe
  • Secure
  • Clean
  • Well maintained

We also provide you with clear information about your new home.


This includes a copy of the record of checks we have made on the property, and we will let you know how to make comments or complain to us if for any reason you are not happy with its condition.


We do our best to meet these standards wherever possible. If we cannot do so for any particular reason we will explain why.


As a customer, we ask that you:

  • Keep your home in good condition
  • Return your home to us at the end of your tenancy in the same condition we let it to you, should you leave
  • Keep to the terms of your tenancy agreement

Your feedback

We'd love to hear your feedback on your new home so we've provided a quick and easy online survey below.


If you'd like to contact us directly you can use the quick contact form or email us.


Your Coastline

We have published this useful guide about local community facilities in your area. It is included with sign-up packs, but you can click to read a copy below.



To read the lettings standard please visit our policies page.


Related Documents

Making a payment? Our free Coastline Housing App makes it easy! It's on Apple and Android devices, and Windows Phones.
Becci, Income Manager
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