Get on board to get involved!

Coastline Housing is committed to involving all our customers in helping us to improve our services and the way we manage them.

You know your home and community better than anyone else, so you are best placed to tell us where we could be doing things better and give us ideas of how to do this.

There are lots of ways that you can get involved, so it does not mean that you have to come to meetings or give up lots of your time. Reading our CoastLines magazine or returning a satisfaction survey are simple ways to be involved.

But if you want to go a little deeper you could join a local Residents’ Association, or even take a look over all of our services with the Customer Scrutiny Panel. The amount of time you spend with us is your choice.

Updates to the Neighbourhood and Involvement pages

We are making some changes to the Neighbourhood and Involvement pages so they show you lots more information and are even easier to use.

If you find one of the links between pages does not work please bear with us. For any help or advice you can e-mail getinvolved@coastlinehousing.co.uk or call 08082 027728.

Support to get involved

Don’t worry if you have not been involved with something like this before. We offer lots of help, including:

• free training and development courses
• support and advice whenever you need it
• expenses to cover travel, childcare and carer costs
• ensuring meetings are in appropriate, accessible venues
• make grant funding available to resident associations, community groups and projects
• use opinions gathered by those groups to help shape the services we deliver
• give information about the outcomes of your involvement

Our Coastline Involvement Structure shows some of those deeper ways in which you can get involved with us. But why not click to navigate a course through our web pages to see all the ways you can help, or head straight to a page by selecting from the chart on the left.

You can read more information about getting involved below, or navigate a course through our pages to find out about the many ways to Get Involved with Coastline.

By consulting with our customers in 2010, Coastline developed an Involvement and Empowerment Strategy for 2011-14. It supports the objectives of our Corporate Plan 2010-14 and the Local and Coastline Offers that have been developed in partnership with our customers.

The consultation considered information provided by all customers who returned our STATUS surveys, satisfaction surveys and customer profiling. We also looked at best practice in involvement and empowerment at other housing providers.

If you would like to know more about becoming an involved customer, please contact any member of the Neighbourhood and Involvement Team. You can e-mail getinvolved@coastlinehousing.co.uk, download the application form, call freephone 08082 027728 or our local number 01209 200200.

Coastline Star Awards

We have been on the look out to find this year's involvement brightest stars - people or projects that you thought should receive recognition for their work or contribution to involvement during 2011.

Nominations were taken from our communities and judged by a panel of Coastline's customers.

Take a look at our Involvement News page for full details of the winners and photos from the event!

Coastline's Annual Report to Customers

Full details about Coastline Housing's Annual Report to Customers can be read on our Reporting Back page.

If you would like to know more about becoming an involved customer, please contact any member of the Neighbourhood and Involvement Team. You can e-mail getinvolved@coastlinehousing.co.uk, download the application form, call freephone 08082 027728 or our local number 01209 200200.