Customer Representatives are a point of contact between Coastline and the community.

They volunteer to help when we want to know about our residents’ views, tell us about their neighbourhood, or provide extra support for customers contacting us.

The difference they make

Our customer representatives make communities better by letting us know about things which are of concern. This includes the monitoring of grounds maintenance where they feed back to Coastline Services.

Representatives can also help another customer who may have a problem that isn’t resolved to their satisfaction. Regular meetings give representatives the chance to meet Coastline’s staff and ask questions about services.

The time you need to give

Being a customer representative can take up a different amount of your time each week. We ask that you attend a meeting four times a year when all the representatives get together. It’s a good way of finding out how the role varies in each community. Staff from other Coastline departments can be asked to attend and discuss issues with any of the services they deliver.

If there is a Coastline notice board in your area we will ask you to make occasional updates, and display your own details on it so customers know how and when to get in touch with you. Contact should only be made at reasonable times, and the Neighbourhood and Involvement Team will give you plenty of help and advice.

How you can become one

E-mail the Neighbourhood and Involvement Team getinvolved@coastlinehousing.co.uk or call 08082 027728 to let us know you are interested. We will arrange training and invite you to a customer representative meeting.

You can read more information about Customer Representatives below, or continue to navigate a course through our pages to find out about the many ways to Get Involved with Coastline.

About the group

Carharrack's Customer Representative and the group's Vice Chairman, James Wyatt, describes their contribution:

We are a group of customers who have formed to assist fellow customers on our estates. We offer help, advice and support to them all.

Coastline Housing encourages community involvement. This in turn avoids isolation and reduces social problems. This role encourages contact with the community and Coastline. We all listen to each other and the Customer Rep will encourage the customer to make contact - make that phone call where friendly staff are ready to greet you.

You will find the Customer Rep details on the Notice Board (if you have one) and through the Residents' Association. You may not have either, so how about you doing something for your community and become a Customer Rep?

The group meets 4 times a year and Coastline will cover your travelling expenses to and from the meeting.

Remember, a trouble shared is a trouble halved. So come and join us and be part of your community.

Customer Representatives in our communities

Contact information for your local Customer Representative can be found on area notice boards, if there is one nearby. You can also make contact through the Neighbourhood and Involvement Team by asking us to pass on your details to them.

Camborne

Area	Customer Representative
Bospowis Flats	Oscar Trengove
Bospowis Flats	William Vincent
Coronation Avenue	Babs Eveson
Cranberry Road	Sue Shepherd
Pengegon Parc	Colin Godolphin
Penforth, Pengegon	Jon and Julie Cooper
Trenance Road	Alan and Carol Morton
Tolcarne Street	Jilly Wright

Helston

Area	Customer Representative
Charles Bassett Close	Joe Ferguson
Charles Bassett Close	Gerry Lee
Coronation Place	Danny Keay
Kingsley Way	Mike Thorne
Parc An Dower	Dean Grant
Trelawney Road	Peter Eddy

Redruth

Area	Customer Representative
Miners Court	Margaret Mullen
Strawberry Lane	Sally Hole

Other areas

Area	Customer Representative
Coronation Road, Illogan	Jean Pullen
Coronation Road, Illogan	Jennie Tonkin
Harpers Meadow, Lewannick	Micheal Cook
North Hill, Carharrack	James Wyatt
Parc An Manns, Mawnan Smith	June Mason
Parc Enys, Cury	Kelvin Lightfoot
Penbothidno, Constantine	Linda Scott
Pengersick Estate, Praa Sands	Jeannette Smith
Penmenner Estate, St Keverne	Chris Towner
Trenant, St Day	David Gilbert
Trenoweth Estate, North Country	Doreen Ellis
Tresavean Estate, Lanner	Sylvia Pover
Trevenson Court, Pool	Linda Buff
Wheal Vyvyan, Constantine	Joyce Morris
Wheal Rose, Porthleven	Phil McDonnell

If you would like to know more about becoming an involved customer, please contact any member of the Neighbourhood and Involvement Team. You can e-mail getinvolved@coastlinehousing.co.uk, download the application form, call freephone 08082 027728 or our local number 01209 200200.

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