Coastline’s customers can join Sounding Boards and Action Teams to look at our services in detail and make decisions on how these are delivered.

The Sounding Boards are designed to cover the 4 key themes from the Local and Coastline Offers:

Involvement and Empowerment

Making sure we deliver excellent customer service, opportunities for involvement, and value diversity.

Tenancy

Involving you in tenancy management, rents and lettings.

 

Neighbourhood and Community

Improving the services in your neighbourhood.

 

Home

Improving repairs and maintenance services.

 

Action Teams are started at the request of a Sounding Board, and are there to complete short tasks or projects.

The difference they can make

Sounding Boards are for customers to consult on Coastline’s activities. The meetings are attended by staff from relevant departments and the Neighbourhood and Involvement Team. You can discuss how you think services could be improved and what you see Coastline doing well. This is also a time for us to ask for your thoughts on changes we are considering. The offers may be agreed, amended, or not happen at all according to the Sounding Board’s decision.

Action Teams are put together when a matter needs more investigation than can be completed in a Sounding Board. Their findings are then reported back for the Sounding Board to talk about. These teams are usually smaller and offer you the chance to look at subjects in a lot more detail.

Working together, the Sounding Boards and Action Teams make a real difference to services for Coastline’s customers.

The time you need to give

Sounding Board meetings last for two hours and are held six times a year. You can join one or more, so you choose how much time you want to spend at them. The Sounding Board will send out minutes and agendas ten days before a meeting, so you will need to allow time to read these through.

Action Team meetings also last for around two hours, but usually only take place when there is a particular piece of work to complete. A team may meet quite often, but then not gather again for several months. You will find out about the Action Teams and be able to volunteer for them when attending Sounding Boards.

How you can join

Once you have thought about which parts of our services you would like to contribute to, e-mail getinvolved@coastlinehousing.co.uk or call 08082 027728 and ask for the Neighbourhood and Involvement Team. We will let you know when the next meetings will take place, or you can take a look at our events calendar.

You can read more information about Sounding Boards and Action Teams below, or continue to navigate a course through our pages to find out about the many ways to Get Involved with Coastline.

Sounding Board contacts

Involvement and Empowerment

Customer Chair - Gerry Lee.

Coastline's support staff - Debbie Greenaway, Customer Services Manager and Claire Reeves, Neighbourhood and Involvement Manager.

Tenancy

Customer Chair - Sue Shepherd.

Coastline's support staff - Kelly Webster, Income Manager and Jo Morris, Lettings Manager.

Neighbourhood and Community

Customer Chair - Maggie Mullen.

Coastline's support staff - Jane Pulley, Tenancy Manager and Tom McQuaid, Leaseholder and Shared Ownership Manager.

Home

Customer Chair - Jeanette Smith.

Coastline's support staff - Mark Reed, Senior Building Surveyor and James Kidd, Asset Manager.

Action Teams

Over the past year Coastline has had the following Action Teams, all looking at ways to improve and develop our services and your communities:

• Editorial Action Team – editing and writing CoastLines magazine
• Community Development Fund Action team – allocating money to support community projects & activities
• Leasehold and Shared Ownership Action Team - delivering the right service for leaseholders and shared owners
• Grounds Maintenance Action Team
• Communal Area Action Team
• Waste Water Action Team – services for private sewage plants
• Painting and External Repairs Action Team
• Responsive Repairs Action Team
• Disabled Adaptations Action Team
• Asbestos Action Team – ensuring health and safety
• HeatCare and ElecCare Action Team
• Development Design Panel – helping us to design and provide new homes
• Kitchens and Bathrooms Action Team – continuing improvements to homes
• The New Connection Engagement Action Team
• Away Day Action Team - designing and hosting the annual customer away day consultation event

If you would like to know more about becoming an involved customer, please contact any member of the Neighbourhood and Involvement Team. You can e-mail getinvolved@coastlinehousing.co.uk, download the application form, call freephone 08082 027728 or our local number 01209 200200.