The team are supporting involvement every day of the week, so there are lots of things we need to tell you about.

Coastline Star Awards

We have been on the look out to find this year's involvement brightest stars - people or projects that you thought should receive recognition for their work or contribution to involvement during 2011.

Nominations were taken from our communities and judged by a panel of Coastline's customers.

The awards ceremony was part of a day of customer consultation held at the Green Lawns Hotel in Falmouth. Presentations were made to winners and nominees by Shelterbox's Operations Manager, John Leach.

Our congratulations go to the winners and nominees in the 8 categories!

To see a full gallery of pictures from the day head to our Facebook page.

Involved Customer of the Year - Maggie Mullen

Customer Representatives of the Year - Alan and Carol Moreton, pictured with nominees for the category

Customer Learner of the Year - Allan Healey

Good Neighbours of the Year - David Sadler and Jennifer Boyle

Partner Agency in the Community of the Year - Claire Arymar, Neighbourhood Manager for Pengegon

Community Project of the Year - Brian Hosking, New Connection Gardening Project

Community Group Member of the Year - Brian Lupton

Young People's Project of the Year - Citizenship 4 Life

You can read more information about involvement news below, or continue to navigate a course through our pages to find out about the many ways to Get Involved with Coastline.

New South West Fibromyalgia Support Group website launched!

Trisha Miners from the South West Fibromyalgia Support Group launched their new website on 6th December at Miners Court in Redruth.

The site offers help and advice for people with the condition and can be found at www.fibromygroup.com.

Leanna Cox from the Neighbourhood and Involvement Team helped to cut the ribbon as the site was built using funds awarded from Coastline's Project and Activity Capital Grants.

If you are involved with a community group, more information about applying to Coastline for a grant can be found on out apply for funding page.

Coastline's Customer Away Day

Our Customer Away Day was held at Paradise Park on 1st September.

Nobody knows the services Coastline provides like our customers do, so on arrival at the park guests visited our interactive consultation zones and answered a few questions.

The four interactive consultation zones:

Spending Spree Zone
With your Coastline Cheque book help us to allocate £12,000 of our Housing Team budget on Legal Costs, Staff Travel Costs, Postage Costs, Printing & Stationary Costs & Staff Uniforms Costs. Where would you spend the money.

Home Sweet Home Zone
Coastline is moving offices, help us design our new reception space.

Vote Wizard Zone
Use the vote pads to tell us what you think about some of the services we deliver and how we can make them better.

‘You Said, We Did’ Zone
We report to all customers annually on how we have changed our services in line with your priorities. Now's your chance to give us your feedback which will help shape next years report.

When customers completed each zone they received a stamp on their reward card. These were traded-in for free entry into Paradise Park including the Jungle Barn, a free £5.00 lunch voucher per person, a free train ride per person as well as other free goodies.

Also during the event customers had the opportunity to:

• Talk to members of the executive team , senior management and customer service advisors
• Access to a private one to one area to discuss confidential matters
• View Coastline information stands
• Feedback to us via our suggestion boxes

You can read an article about the Customer Away Day on pages 8 and 9 of October's issue of our CoastLines magazine.

If you would like to be involved with the design and delivery of our next Customer Away Day please contact a member of the Neighbourhood and Involvement Team on 08082 027728 or e-mail getinvolved@coastlinehousing.co.uk

Citizenship 4 Life

Liz Bracelin from the NITs team attended The Citizenship 4 Life mentoring final celebration event at Fifteen in Watergate Bay on Friday 30th September.

The programme was an opportunity for ten young people from Mullion and The Lizard to have some amazing experiences. Two of the participants live in Coastline properties and Liz was a mentor on the programme.

More information can be found at Citizenship For Life and a video of the celebration is showing at Cornwall Channel.

Neighbourhood and Involvement News

The latest edition of Neighbourhood and Involvement News is available now - click the front page to find out what the team has been up to!

Older editions of Neighbourhood and Involvement News can be read by clicking the links in the box below.

If you would like to know more about becoming an involved customer, please contact any member of the Neighbourhood and Involvement Team. You can e-mail getinvolved@coastlinehousing.co.uk, download the application form, call freephone 08082 027728 or our local number 01209 200200.