Coastline’s Customer Scrutiny Panel examines work from across the company and is vital in ensuring every decision made puts our customers first.

The Chair of the Scrutiny Panel is elected by the other members. They have access to Coastline’s Board and present reports at its meetings. We are proud to have customers scrutinising our service at the highest level and ensuring that customers are truly at the heart of what we do.

The difference it makes

The panel acts like a regulator, and looks at information passed to it from the Sounding Boards as well as performance information. It can choose to look at any area of service, checking it serves your communities well while offering value for money.

Along with the Neighbourhood and Involvement Team, senior members of Coastline’s management team regularly attend, so all the topics discussed are heard by key decision makers.

How much time you need to give

Meetings last up to three hours and are held six times a year, with development meetings and training also held when required. You will also need to read through information and minutes to prepare for each meeting.

How you can join

If you would like more information on the Customer Scrutiny Panel you can contact its chairman, Chris Towner, by e-mail ctowner@gmail.com. You can also e-mail getinvolved@coastlinehousing.co.uk or call 08082 027728 and ask for the Neighbourhood and Involvement Team.

Chairman’s Chat

The Customer Scrutiny Panel’s chairman, Chris Towner, writes a quarterly article about its work. You can click to read the latest Chairman’s Chat or take a look at CoastLines magazine.

If you would like to know more about becoming an involved customer, please contact any member of the Neighbourhood and Involvement Team. You can e-mail getinvolved@coastlinehousing.co.uk, download the application form, call freephone 08082 027728 or our local number 01209 200200.