To ensure that tenants remain truly at the heart of our business Coastline is proud of its working relationship with our tenant led Monitoring and Review Panel. Enabled and funded by the company and very much run by tenants, the panel pays a vital role in the monitoring and scrutiny of all aspects of tenant service delivery.

Panel membership comprises:

• five elected tenants;
• one member of the Coastline Executive Team; and
• three Customer Non-Executive Directors.

Chosen by open election, the Chair of the M&R Panel has direct access to Coastline’s Board, by presenting panel reports at Board meetings.

The M&R Panel is able to request any member of staff to be present at its meetings to update on particular aspects of service provision and, where necessary, respond to the panel’s questions about any aspect of tenant services.

We are proud to have tenants scrutinising our service at the highest level and ensuring that tenants are truly at the heart of what we do.

If you have any questions, please do not hesitate to contact the Chair of the M&R Panel, Mr Kelvin Lightfoot (Coastline Housing tenant) on klightfootr@aol.com or a member of the Neighbourhood and Involvement Team at getinvolved@coastlinehousing.co.uk or via the Coastline freephone number on 08082 027728.