We want our customer involvement work to produce real benefits for you – which is why we review it every year.

Below you will find a link to a document called an ‘Impact Assessment’ which sets out all our customer involvement activities. It includes targets set by customers and staff. This is monitored and updated four times a year.

If you have any comments about the Impact Assessment or would like to be involved in any of the customer groups working on it, please contact a member of the Neighbourhood & Involvement Team on 08082 027 728.