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Get involved - row the boat

Pull together to help Coastline shape its services!


Great Homes and Great Services Teams


These give you the opportunity to look at our services in detail and work with us to make changes that benefit all customers. As a member you help check our performance and make recommendations about services.


Customer Scrutiny into Coastline (CSC)



The CSC is a group of customers whose aim is to improve the services all customers receive from Coastline by undertaking scrutiny reviews and making recommendations to the Coastline Board for improvements.


How the CSC undertake this

The CSC:


  • Challenge performance information
  • Question staff members
  • Work in partnership with other customer groups
  • Review customer satisfaction
  • Carry out consultation with customers
  • Assess policies and procedures


How this makes a difference for customers

The CSC links directly to Coastline Board and the customer Chair and Vice Chair attend each Board meeting to provide and make recommendations to improve services. Coastline creates an action plan from the CSC's recommendations to ensure that they influence the services we provide.


What makes a good CSC member?

A customer who is able to:


  • Undertake training
  • Prepare for an regularly attend CSC meetings
  • Contribute to meetings


A customer who has the ability to:


  • Weigh up issues
  • Question and challenge
  • Be objective
  • Focus on the best interests of all customers
  • Communicate and listen
  • Respect others and their views
  • Be part of a team



Approximately six hours per month. This includes meetings and preparation time.


Non-Executive Director


You could make a positive difference to the way Coastline is run by bringing a customer perspective to the Board when it addresses strategies and policies. You could help make decisions that have a long-term impact on our services and make sure we operate effectively day-to-day.


Community Empowerment


Sometimes local people are ready to take more control of services within their neighbourhood. This could include making decisions and setting priorities for things like cleaning, caretaking, repairs and grounds maintenance.



If you are interested in any of our involvement groups please fill in the quick contact form to the right of this page and a member of the Customer Access Team will be in touch with you shortly.

Related Documents

Our customer magazine, CoastLines, can be sent by email. Send us a quick message if you'd like to swap from the printed edition.
Cheryl, Communications Advisor
Absolutely thrilled to hear this news on earlier!! Congratulations to everyone else too!… https://t.co/CQq4iDdbTh

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