Coastline Housing Ltd is committed to providing quality services to all Customers and Leaseholders. We believe that customer participation and community development in the decision-making process is fundamental to our business development and is essential if customers are to truly influence service delivery, strategic priorities and ultimately the future direction of the Company. Customer participation ensures that you, Coastline Housing Customers and Leaseholders, have the opportunity to tell us what you think about the services we provide, the way in which they are delivered and the standards that you expect from us.
Impact assessments are an internal improvement tool that CHL have to produce annually. It is a 'live' document so when one task is complete another task is added to it. The impact assessments work towards monitoring CHL Customer Involvement performance. It is important that the assessment is appropriate to the outcome it is measuring and agreed by Customers & Staff members. The latest version of the Impact Assessment can be found on the link below.
