How to pay your rent
Online
With Coastline Housing Ltd Online Payments you can pay your rent via the Alliance and Leicester Bill Pay service. Please click on this link https://www.billpayment.co.uk/scripts/index.asp which will re-direct you to the Alliance and Leicester website www.billpayment.co.uk. Here you can register and pay your rent online. Please have your 19 digit reference number from your Rent Payment Card to hand.
Tips when registering and making an Online Payment
For first time users, you must register by clicking on the "Register Now" link on the front page.
To create a profile you must enter your personal details and a security question to ensure that your details are safe. Click "Submit" when complete
To create a Payment Profile you must "Add a New Account" and choose Coastline Housing Ltd from the Company Name Search option. Once selected click on "search"
You must now add your Customer Reference Number. This is the 19 digit number on your payment card. This ensures that the payment you make is allocated correctly to your rent account, so please enter carefully. Click on "Add New Account" when done.
The Payment Profile for your Coastline Housing Online Payment Service is now set up.
To continue to make a payment, click on "Pay a Bill" from the menu on the left. Please enter all details of the payment you wish to make including your debit / credit card details. Click on "Continue" when done.
You have now successfully made an Online Payment against your rent account. You will receive an email confirmation of this payment. Please save or print a copy for your records for future reference.
A step-by-step guide on paying your rent online, with screen by screen images, can be accessed by clicking on the link below.
NOTE:
If you have set up other payment profiles i.e. for Council tax, please ensure that you have selected the correct payment profile when making your payment, i.e Coastline Housing Ltd
Direct Debit
Direct debit is one of the easiest and most convenient way to pay, for customers who either have or intend to open a post office, bank or building society direct payment or current account.
With Direct Debit, the right amount of rent is always taken from your bank account; if your rent increases, we are responsible for telling your bank.
Use the link at the bottom of this page to download a Direct Debit mandate, or you can request one from us, which will be sent to your home address. For information on paying your rent by Direct Debit, please call us on 08452 700720.
Telephone payments Quick and easy! Payments can now be made over the phone using your debit or credit card. Please ring 08452 700720 and have your debit / credit card to hand. Payments will reach your rent account between 24 and 48 hours.
Standing Order
You can also pay by Standing Order so that your rent is paid directly from your bank account. If you want to pay your rent by Standing Order, please ring us on 08452 700720.
Remember that if your rent goes up, you will have to remember to tell your bank to change your Standing Order payments to avoid falling behind with your rent. If you pay by Direct Debit, the right payment will be taken from your account automatically - this is why we recommend Direct
Debit as the easier option.
Payment card
You can use a payment card to pay your rent at any Post Office, PayPoint, PAYzone or post office outlet-from anywhere in the country. You do not have to fill in any bank or giro credit slips -simply give your card to the service counter staff and tell the cashier how much you want to pay. You give the cashier your payment by cash, cheque or debit card together with your payment card. The cashier will then swipe your payment card through an electronic reader and enter the amount you have paid. You will receive a receipt confirming the date, rent account number and the amount you have paid.
The cashier cannot see any details of your rent account when you use your payment card. Your privacy is protected at all times.
By post
Please send all payments to:
Coastline Housing Ltd
Ferris House
Dolcoath Avenue
Camborne
TR14 8SD
Cheques should be made payable to 'Coastline Housing Ltd' and crossed and marked 'A/C payee only'. Please write your rent account number on the back of your cheque in BLOCK CAPITALS.
